Customer Care Consultant - Part Time - Mackay QLD

YOUR OPPORTUNITY

We are looking for an enthusiastic Customer Care Consultant to join our Platinum team based in Mackay QLD, to provide top-tier and tailored customer service to some of our key clients. 

In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes. 

This is a part time role working approximately 20 hours a week, and we are happy to work this around your lifestyle. Work 5 shorter days (great option for those with kids seeking school hours), or 3 days each week!

Your key responsibilities include, but are not limited to:

• Provide platinum level service to Blackwoods largest customers via telephone calls, emails and other business systems
• Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes
• Assist and support the current Platinum team with a variety of client needs
• Nurture the commercial relationship with our Platinum clients, staying up to date with processes and procedures to provide tailored solutions

To be successful, you will have:

• Customer and solutions focused mindset, thinking outside the box to achieve results
• Excellent stakeholder management skills, and ability to build rapport quickly
• Amazing customer service skills, with experience providing high end, tailored service
• A strong understanding of Microsoft and/or Cloud based CRM programs
• Clear verbal and written communication skills are essential

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Competitive permanent salary and incentives
• Work flexibility with part time hours, tailored to suit your lifestyle!
• Attractive Wesfarmers share plans every year 
• Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
• Regular team events, celebrations, birthdays, milestones and BBQs
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Further Wesfarmers discounted offers from over 300 corporate partners
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave
• Spacious indoor/outdoor break out area
• Free onsite free parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. 

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.