Customer Care Consultant - Trade Store - Mt Gambier

YOUR OPPORTUNITY

We are looking for an enthusiastic full time Customer Care Consultant to join our Trade Store team based in Mt Gambier SA, to provide an exceptional level of service to our growing customer base.

In this key role, you will support our trade store by serving customers face to face and attend to other activities including stock-takes, shelf price maintenance and stock top-ups ensuring that goods are stored neatly.

By joining our passionate well established team, you will have the opportunity to grow, develop, have fun and make a positive difference to all our customers.

What You’ll Do:

• Be the first point of contact for our customers – in person and via phone/email
• Provide expert advice on our wide range of industrial products
• Maintain a clean, well-stocked, and visually appealing shopfront
• Collaborate with internal teams to ensure smooth service delivery
• Uphold our safety standards and contribute to a positive team culture
• Some warehouse duties and lifting will be required

What You’ll Bring:

• Previous experience in customer service (retail or trade preferred)
• A current and valid drivers licence is essential and Forklift licence desirable
• Well-developed customer service skills with a ‘customer first’ approach
• Clear written and verbal communication skills
• Effective computer skills including Microsoft Suite
• Self motivated, problem solver and time management skills

What's In It for You:

• Permanent salary and incentives
• Team member discounts at Bunnings, Target, K-Mart and Officeworks
• Continuous career development to gain new skills and knowledge 
• Ability to purchase up to 4 weeks additional annual leave
• Attractive Wesfarmers share plans every year
• Highly successful Refer-A-Friend program - earn up to $2,000 for each referral!
• Team events, celebrations and development opportunities
• Discounted offers from over 300 corporate partners
• Attractive parental leave policy and more
• Free onsite parking and more! 

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.