Customer Care Consultant (Export) - Carole Park QLD

YOUR OPPORTUNITY

Due to business growth we are looking for an enthusiastic Customer Care Consultant to join our inbound Export team at our Carole Park QLD office.

Whilst you will be focusing on providing sales and product support to our customers, no day will ever be the same! We have a learning and development program for the right candidate so you will be set up to succeed from the beginning.

This is an office-based role, and our Export Customer Care Consultants deliver exceptional service to a specific group of customers both domestically and internationally through phone calls and email correspondence.

This is the perfect opportunity to kick start your long-term career in a Wesfarmers business and grow with a company that is keen to invest in your future.

What your new role entails:

• Provide an exceptional customer experience, assisting customers via telephone or email with a consistent ‘customer first’ mentality
• Build sustainable relationships with customers, vendors, and other key stakeholders
• Active participation in vendor product training to develop product knowledge and support customer needs
• Manage customer quotes, orders, general enquiries, providing product information, and resolving issues
• Take ownership and actively engage in all customer interactions to foster positive relationships
• Coordinating the transportation of customers' goods throughout the entire logistics process

What you’ll bring with you:

• Proven experience in a customer service environment
• Ability to succeed in a fast-paced sales and service environment, managing competing priorities
• High attention to detail, with demonstrated problem solving and investigation abilities
• Excellent communication skills and a positive attitude are essential
• Intermediate MS Office skills are preferred
• Experience in a similar role / industry will be highly advantageous, but not essential
• A strong desire to learn and grow, with opportunities for continuous development

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Competitive permanent salary and incentives
• Ability to purchase up to 4 weeks’ additional annual leave
• Attractive Wesfarmers share plans every year 
• Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
• Regular team events, celebrations, birthdays, milestones and BBQs
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Further Wesfarmers discounted offers from over 300 corporate partners
• Generous paid parental leave
• Free onsite free parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. 

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.