Customer Care Consultant - Trade Store - Morwell VIC

YOUR OPPORTUNITY

We’re looking for a Customer Care Consultant to join our Trade Store team in Morwell, VIC!

In this role, you’ll support customers over the phone, by email, and at our Trade Counter when needed. You’ll be part of a friendly, supportive team that values great service and teamwork.

As a Wesfarmers business, we offer excellent training, career progression, and long‑term development—this is your chance to build a rewarding future with us.

What You’ll Be Doing:

• Provide excellent customer service via phone, email, in person, and internal systems
• Assist at the Trade Counter, including helping customers, restocking, and general housekeeping
• Take ownership of enquiries and resolve issues quickly
• Review customer sales history to understand their needs and identify upsell opportunities
• Keep customers informed about new products and services

What You’ll Bring:

• Customer service experience in a trade store, call centre, or retail environment
• A dedicated customer‑first approach
• Clear and confident written and verbal communication
• Ability to build relationships and communicate well with our team and customers
• A proactive attitude, willingness to learn, and focus on finding solutions
• Strong organisational and time‑management skills
• An enthusiastic work ethic with consistent reliability
• Experience with Microsoft Suite

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities 
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.