Customer Care Consultant - Darwin NT

YOUR OPPORTUNITY

Looking for more than just a job? We’re excited to offer a fantastic career opportunity for an energetic and customer‑focused Customer Care Consultant to join our friendly team in Darwin, NT. If you thrive in a busy environment, enjoy helping people, and want genuine career development, this role is for you!

As a key member of our Customer Care team, you’ll take the lead in solving customer enquiries, investigating issues, and delivering meaningful solutions that support both our customers and the business. With dedicated training, ongoing support, and a strong learning and development program, you’ll be set up for long‑term success from day one.

What You’ll Be Doing:

• Providing friendly, efficient customer service via phone, email, and internal systems
• Taking ownership of enquiries and resolving customer issues in a timely manner
• Reviewing customer purchase history to understand needs and identify value‑adding opportunities
• Building strong relationships with customers by offering tailored solutions and accurate information
• Keeping customers informed about new products, services, and updates
• Working collaboratively within a supportive team environment

What You’ll Bring:

• Retail and customer service experience is essential
• A friendly, customer-first mindset with a positive attitude
• Strong communication skills—both written and verbal
• Confidence using computers, business systems, and troubleshooting basic issues
• A proactive, solutions‑focused approach and a willingness to learn
• The ability to work effectively in a small, close-knit team

Why You’ll Love Working With Us:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities 
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

If you're passionate about customer service, eager to build your skills, and ready to grow your career, we’d love to hear from you!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.