Customer Care Team Leader - Kwinana WA

YOUR OPPORTUNITY

We currently have a fantastic opportunity for a Customer Care Team Leader to join our team based in Kwinana, WA!

This role is pivotal in ensuring seamless operations, leading the team to provide exceptional customer service along with empowering a successful team. You’ll oversee day-to-day activities, champion process improvement, and foster a culture of engagement within your team.

Our outstanding training and development program is designed to set you up for success from day one along with the support of an empowering leadership team.

What You'll be Doing:

• Coach, mentor, and support Customer Care Consultants to build a high-performing, engaged team.
• Manage workflows across calls, emails, and systems to ensure efficiency and service excellence.
• Monitor KPI's, provide regular feedback, and manage behaviours in line with company policies.
• Identify and implement enhancements to improve customer experience and team productivity.
• Act as a key contact for resolving customer and team issues, collaborating across departments.
• Uphold company values, lead by example, and ensure adherence to health, safety, and wellbeing standards.

What You'll Bring:

• Proven leadership experience in a customer-focused environment
• Strong coaching and performance development skills
• Proficiency in Microsoft Office (Excel & PowerPoint)
• Excellent communication and problem-solving abilities
• High attention to detail and initiative to drive outcomes
• Ability to foster team engagement and promote a positive work culture

Why Our Team Enjoys Being Part of Blackwoods:

• Attractive permanent salary and incentives 
• Team member discount card for Kmart, Bunnings, Target & Officeworks 
• A secure career with a proudly Australian company 
• Continuous career development to gain new skills and knowledge 
• Generous Wesfarmers annual share plans
• Ability to purchase up to 4 weeks’ additional annual leave
• A successful Refer-A-Friend program, earning up to $2,000 for each referral! 
• Exclusive Wesfarmers discounts from over 300 corporate partners 
• Quarterly and Annual Award recognition and prizes
• Attractive paid parental leave policy and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.