Customer Care Consultant - Trade Store - Carole Park QLD

YOUR OPPORTUNITY

We’re on the lookout for a full-time Customer Care Consultant to join our friendly and dedicated Trade Store team in Carole Park, QLD!

In this pivotal role, you’ll be the face of our trade store, supporting customers via phone, email, and in person. You’ll also play a hands-on role in maintaining stock levels, keeping the store tidy and organised, and ensuring our shelves are always customer-ready.

You'll be joining a passionate, supportive team where you can grow your skills, enjoy your work, and make a meaningful impact on our customers.

What You’ll Be Doing:

• Providing outstanding face-to-face service and handling customer enquiries
• Sourcing parts and providing updates on backorders
• Processing transactions (cash, card, and account)
• Replenishing stock and conducting regular stocktakes
• Maintaining and rotating showroom displays
• Keeping work areas clean, organised, and efficient

What You’ll Bring:

• Previous experience in customer service within a trade or retail environment
• A current Forklift licence will be highly regarded
• A strong customer-first mindset and excellent communication skills
• Ability to multitask and thrive in a fast-paced setting
• Self-motivation and a desire to grow within the company
• Great organisational and time management skills

Why You’ll Love Working With Us:

• Permanent salary and incentives
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Ongoing learning and development opportunities
• Monday to Friday schedule — enjoy your weekends!
• Refer a Friend Program — earn up to $2,000 per referral
• Option to purchase up to 4 weeks of additional annual leave
• Regular team events, celebrations, birthdays, milestones and BBQs
• Further Wesfarmers discounted offers from over 300 corporate partners
• Generous Wesfarmers annual share plans
• Attractive paid parental leave policy
• Free onsite parking and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.