Customer Care Team Leader - Canning Vale WA

Join Blackwoods as a Customer Care Team Leader – Platinum 🌟

Are you a passionate leader with a drive for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where coaching, performance, and innovation are key? Blackwoods is looking for a dynamic Customer Care Team Leader to lead our Platinum Customer Care team to new heights!

Key Responsibilities

• Lead and inspire a team of 12–15 consultants to deliver outstanding customer service
• Monitor and manage workflows across telephony, email, and business systems
• Drive performance through coaching, development plans, and regular feedback
• Foster a culture of engagement, recognition, and continuous improvement
• Collaborate with peers to share best practices and support department-wide goals
• Analyse reports and customer feedback to improve service delivery and satisfaction

What You’ll Bring

• Minimum 2 years’ experience leading a customer care or contact centre team
• Strong coaching, development, and performance management skills
• A customer-first mindset with a passion for process improvement
• Excellent communication, problem-solving, and time management abilities
• Experience with telephony systems and product knowledge (desirable)

Ready to Lead the Way?

If you’re ready to take the next step in your leadership journey and make a real impact, we’d love to hear from you!

• Apply now and help shape the future of customer care at Blackwoods.

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