Customer Care Consultant - Greystanes NSW

Your Opportunity

We are excited to welcome 2x Customer Care Consultants to our team. Step into this role and become the reliable voice our customers trust.

You'll actively seek out solutions that benefit both our customers and our business. With the support of our dedicated management and team, you'll enhance your customer service skills, tackle issues and escalations, and apply your problem-solving techniques to achieve quick and successful outcomes.

Join us and make a real impact, delighting our customers every step of the way!

What you will be doing:

• Provide friendly and efficient service to customers via telephone calls, emails and other business systems 
• Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes 
• Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available 
• Inform customers of new product range and services where applicable 

What you will bring to the Team:

• Experience in a high-volume call centre environment preferred but not essential 
• Customer and solutions focused mindset, thinking outside the box to achieve results 
• Amazing customer service skills and the ability to work unsupervised in a small team 
• A strong understanding of Microsoft and/or Cloud based CRM programs 
• Clear verbal and written communication skills required 

What's In It For You

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities 
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy
• Free onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.