Customer Implementation Lead (Project Manager) – Macquarie Park NSW

Join the team that turns customer challenges into powerful growth opportunities for Blackwoods. We’re looking for a Customer Implementation Lead who gets energy from solving complex challenges, working with different teams, and turning big commercial deals into real, measurable results.

In this role, you’ll own the end‑to‑end rollout of major Customer agreements delivering savings, driving revenue, and making sure change lands smoothly and confidently. You’ll collaborate with teams across the business, alongside key Customer contacts and strategic suppliers, to make every project a success.

This is a permanent, full-time opportunity and will be based onsite at Blackwoods National Support Office, Macquarie Park with the opportunity for some hybrid working.

Your Day-to-Day:

• Lead end‑to‑end implementation of commercial deals to deliver Customer savings and Blackwoods revenue outcomes
• Manage day‑to‑day Customer relationships, ensuring requirements are understood and project deliverables are met
• Identify, escalate and mitigate project risks and issues, providing practical solution options
• Report on project performance, including category conversions and continuous improvement outcomes
• Analyse and redesign business processes, developing “to‑be” solutions and implementing improvements
• Drive continuous improvement activities across Customer programs and internal operations

What You Bring to the Team:

• 3+ years’ Project Management experience within Sales, Transformation, Procurement or Supply Chain
• Proven ability to analyse and improve processes, frameworks, and systems in complex environments
• Strong problem‑solving and business analysis skills, with the ability to challenge and recommend alternative solutions
• Excellent communication, influencing and stakeholder management skills across all levels
• Commercially savvy and customer‑centric, with a strong understanding of delivering value to end-users
• Technically proficient in SharePoint, Visio (or similar), Project, and with intermediate Excel capability

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities 
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy
• Free onsite parking and more

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.