Customer Care Consultant - Trade Store - Orange NSW

YOUR OPPORTUNITY

We are looking for a dedicated Customer Care Consultant to join our Trade Store team in Orange, NSW!

You will play a key role in supporting customers across multiple channels, including phone, email, and in‑store interactions at our Trade Counter. This role also contributes to trade store operations through stock management, online order processing, and general store support.

As part of a reputable Wesfarmers business, you will benefit from structured training, a collaborative team environment, and opportunities for long‑term career development.

What You’ll Be Doing:

• Deliver professional customer service via phone, email, and face‑to‑face interactions
• Manage customer enquiries and ensure timely, accurate resolutions
• Support store operations including stock replenishment, housekeeping, and merchandising
• Process and finalise customer orders, including online order collections
• Complete administrative tasks to assist the Trade Store team

What You’ll Bring:

• Previous customer service experience in a trade store, retail, or call centre environment
• Strong communication skills, both written and verbal
• A genuine customer‑first approach
• High levels of self‑motivation and interest in professional development
• Ability to work effectively in a fast‑paced environment
• Excellent organisational and time‑management capabilities

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners!
• Continuous training and career development opportunities 
• Flexible working, with access to our ‘All Can Flex’ program
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.