Customer Care Consultant - TS - Onslow, WA

Join Our Team

Are you ready to deliver outstanding service and make a difference every day? In this dynamic role, no two days will be the same! You'll engage with customers face-to-face in our trade store, while primarily handling quotes and queries via email and phone.

This is an incredible opportunity to kickstart your long-term career with a Wesfarmers business, where we are committed to investing in your future.

• Location: Karratha
• Travel: Occasional travel to Onslow to cover leave or as required
• Accommodation: Not provided

What You'll Be Doing:

• Process customer orders and manage the end-to-end customer experience
• Engage with customers via phone, email, and in-person at our trade store
• Respond to customer requests, source parts, and follow up on expected time of arrivals (ETAs) for backorders
• Provide product-based information with full support to build your knowledge and skills

What You'll Bring to the Team:

• Customer service experience in a trade store/retail environment (desirable)
• Strong customer service skills with a 'customer first' approach
• Confidence and experience with computers and Microsoft Office suite
• Clear written and verbal communication skills
• Self-motivated, problem solver, and excellent time management skills
• A safety-minded attitude, promoting all safety protocols within our branch

Why Our Team Loves Being Part of Blackwoods

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Use your Team Member Discount Card at Kmart, Bunnings, Target, Officeworks & OnePass
• Earn up to $2,000 for each successful referral!
• Access offers from over 300 Wesfarmers partner (for travel, dining, retail etc)
• Exciting Wesfarmers Share Plans every year.
• Onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.