Senior Customer Care Consultant - Greystanes NSW

Thinking about your next opportunity before the year wraps up? This could be your sign!

We're looking for a Senior Customer Care Consultant to join our Customer Care team in Greystanes NSW. This is an exciting opportunity for someone who enjoys problem-solving, coaching others, driving service excellence and making a real impact on both the customer and team experience. 

What You'll Be Doing:

• Managing customer escalations and driving resolution outcomes
• Supporting workflow management to ensure service levels are achieved
• Coaching, training, and developing Customer Care Consultants
• Conducting quality reviews and sharing best practice
• Partnering with leaders and stakeholders to improve processes and customer outcomes
• Presenting in team huddles and contributing to team initiatives
• Acting as a role model for our values and customer-first culture

We're Looking for Someone Who:

• Has a strong customer service background (minimum 2 years)
• Enjoys mentoring and helping others succeed
• Is resilient, proactive, and solution-focused
• Has excellent communication skills
• Thrives in a fast-paced environment
• Leads by example and embraces change positively

Your Next Move:

• Develop your leadership capability through coaching and mentoring
• Build relationships with key stakeholders across the business
• Gain exposure to operational improvement projects and initiatives
• Continue your career growth with ongoing development and progression opportunities

If you're ready to take your customer care expertise to the next level and make a meaningful impact on the team, we'd love to hear from you.

Interested? Apply today or reach out to the Mohamad Saj or send me a message for a confidential conversation.

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