Customer Care Consultant - Canning Vale, WA

YOUR OPPORTUNITY

Due to exciting growth in the business, we are looking for multiple enthusiastic Customer Care Consultants to join our customer service team based in Canning Vale WA to provide an exceptional level of service to our growing customer base.

Your key responsibilities include, but not limited to:

• Assist customers via telephone, email and in person by recommending the best product or services to match their needs
• Inform customers of new product range and services where applicable
• Understanding customer’s sales history and proactively identifying requirements
• Ensure customer requests are actioned in a timely manner within allocated timeframes
• Take ownership in continuing and cultivating all customer interactions

To be successful, you will have:

• Outstanding customer service skills and the ability to work unsupervised in a small team
• Clear verbal and written communication skills are necessary
• Forward thinker who can think outside the box
• Applicants with an advanced understanding of Microsoft or Cloud based CRM programs
• Industry knowledge or experience in a high-volume call centre environment preferred but not essential

CULTURE & BENEFITS

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections. 

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: 

• Competitive salaries and incentives
• A range of diversity and well-being initiatives
• Team events, celebrations and development opportunities
• Team member discounts on Wesfarmers products
• Discounted offers from over 300 corporate partners

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process. 

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.