Business Support Officer, Take Two

Take Two is a program of Berry Street Yooralla and is Victoria's only fully accredited statewide outreach therapeutic service for children and young people impacted by trauma. Working in partnership with leading research and practice organisations, we provide therapeutic services, consultation, training, and practice development across the child and family services sector.

Make a Difference Behind the Scenes

Are you an organised and proactive administrator who thrives in a fast-paced environment? Do you enjoy supporting teams, improving processes, and helping services operate smoothly so they can make a real difference in people's lives?

Join Take Two, a leading therapeutic service supporting infants, children, young people and families impacted by trauma, neglect, abuse and family violence across Victoria. As our Business Support Officer, you'll play a vital role in ensuring our clinicians, leadership team and business operations run efficiently, enabling us to deliver life-changing support to vulnerable children and families.

The Opportunity

• Full Time, Permanent role
• Part Time Options available (0.8FTE - 1FTE)
• Hybrid working
• Preston office on Wurundjeri Country
• $80K plus super and salary packaging (pro rata)

Reporting to the Senior Business Support Officer, you will provide a broad range of business, administrative, finance and communications support to the Take Two program. You'll be a key point of contact for internal and external stakeholders while helping maintain efficient systems and processes across the service

The Business Support Officer will support the smooth operation of the Communications and Business Operations team, the Take Two leadership team and clinicians.

Key Responsibilities

• Provide business, administrative, finance and communications support to the Take Two program.
• Support referral processing and maintain accurate electronic client records.
• Undertake data entry, database management, invoice processing, reporting and general administrative duties.
• Assist with communications activities, stakeholder engagement and business operations support. 
• Support the drafting, development and layout of brochures, presentations, training workbooks and reports.
• Support internal and external communications activities.
• Assist in development of web, digital newsletter and social media content. 
• Contribute to the growth and success of Take Two services and programs.

About You

You are skilled at delivering exceptional business operations and administrative support, ensuring tasks are handled efficiently and to a high standard. Collaboration is at the core of your work ethic, you listen carefully to others and value diverse opinions.

You will have

• Certificate qualification in Business Administration, Marketing, Communications or a related field, or equivalent experience
• Experience providing high-quality business operations, administration or office support
• Strong communication skills and the ability to work with diverse stakeholders
• Excellent organisational skills with the ability to manage competing priorities
• Experience working with databases and information management systems
• Strong attention to detail and commitment to maintaining accurate records
• A collaborative approach and commitment to building positive working relationships
• Confidence using Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams and SharePoint

Our Benefits

• Committed to providing fortnightly supervision.
• A team that values regular debriefing.
• Use of evidence-based and evidence-informed interventions and treatments.
• Flexible work arrangements.
• Additional professional development opportunities.
• Access to the Employee Assistance Program (EAP), including access for staff members’ immediate family.
• 17.5% leave loading!

How to Apply

• Applications will need to include and current resume and cover letter reflecting your suitability.
• This role will close by 11pm, Sunday 13 September 2026.
• We will be reviewing applications as received, this role may close early based on application numbers or until we have found the right candidate.
• Queries regarding the role: Daniela Vaccaro, Senior Business Operations Officer -dvaccaro@berrystreet.org.au

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies.

We encourage applications from people with lived experience of disability. You'll receive adjustments and support throughout the whole process — from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email recruitment@berrystreet.org.au

Berry Street Yooralla is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a NDIS Screening Check, Working with Children Check and National and International Police check (if required) and NDIS training.