Case Manager, Transitional Youth Support Services (TYSS)

The Opportunity

Berry Street’s Transitional Youth Support Services (TYSS) supports young people aged 16–25 who are experiencing homeless or at risk of homelessness through assertive outreach, housing support and early intervention.

Within TYSS, the Homelessness Intervention and Prevention (HIP) stream provides early intervention for young people aged 16–18 at risk of homelessness due to family conflict or breakdown.

As a Case Manager, you will deliver housing-focused case management, outreach and early intervention to support young people and families to achieve safe, stable housing, build independent living skills and strengthen connections to family, community and support networks.

• Full-time, Permanent
• Location: Preston (Wurundjeri Country)
• Base Salary $100k pa + Super & Salary Packaging 

Your Role

You will:

• Provide housing-focused case management and assertive outreach to young people at risk of or experiencing homelessness.
• Support young people to access, establish and maintain safe and stable housing.
• Assist young people to build independent living skills and develop case and housing exit plans.
• Deliver early intervention support to young people and families experiencing conflict or breakdown.
• Participate in the TYSS outpost, providing crisis response, assessments, referrals and advocacy.
• Undertake risk assessment, safety planning and maintain accurate case records.
• Work collaboratively within a multidisciplinary team.

About You

You are passionate about working alongside young people to support safety, stability, independence and hope. You bring strong case management skills, an understanding of youth homelessness and family systems, and the ability to engage young people in complex and often stressful circumstances.

You will bring:

• Demonstrated experience in case management within the homelessness service system and/or related human services settings.
• A strong understanding of issues impacting young people, including youth homelessness, family conflict and breakdown, trauma and family violence (including application of the MARAM framework, risk assessment and safety planning).
• Well-developed engagement, assessment, planning and advocacy skills.
• The ability to manage competing priorities and stressful situations while maintaining reflective and self-care practices.
• Strong written and verbal communication skills and the ability to maintain accurate case documentation.
• The ability to work collaboratively within a team-based case management approach.
• A Bachelor-level qualification in Social Work, Youth Work or a related human services field.

How to Apply

Please submit your resume and a cover letter outlining your suitability for the role by Sunday, 18th January 2026

For enquiries, please contact Emily Courtenay Team Leader Youth Housing – Education, Housing and Early Intervention Services on 03 9450 4700 or ecourtenay@berrystreet.org.au

We encourage applications from people with lived experience of disability. You'll receive adjustments and support throughout the entire process, from the application stage to your start in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages, please contact Bonnie Pietsch, Talent Acquisition Partner, on 9421 9379.

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check, National Police Check (International Police check required) and Victorian Carer Register clearance if applicable.

Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Aboriginal and Torres Strait Islander people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.