So many lives. So many ways. One you.

At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home.

Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity.

Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you’ll help us find innovative solutions that make a lasting impact. You’ll help people find not just a house, but a place they can truly call home.

Join us at Believe Housing Australia and help create brighter futures, together.

What you’ll do

As Manager, Tenancy Services, you will oversee the delivery of tenancy and customer services that are consistent, compliant and centred on the people who call our communities home.

You’ll provide operational oversight and guidance to teams across Metro and Regional SA delivering services across tenancy management, allocations, tenant behaviour, customer enquiries and specialised responses including family and domestic violence and disability-related tenancy support.

Your leadership will foster an environment where tenants feel heard, respected, and supported to maintain safe and stable housing while ensuring decisions are grounded in legislation and policy.

This is a meaningful opportunity to build capability, strengthen systems and ensure every interaction reflects fairness, respect and care.

You’ll be trusted to make a valuable impact by:

• Providing guidance and support on tenancy matters, including breaches, notices, complaints, reviews and tenancy sustainment issues and managing complex tenancy situations.
• Ensuring tenancy practices in all BHA locations align with relevant legislation, NRSCH requirements, organisational policies, and service standards.
• Monitoring service performance, compliance and risk indicators, and complaint trends to support effective governance.
• Working collaboratively with internal teams, tenants, advocates, and sector partners to improve service outcomes.
• Fostering a supportive and respectful team environment that encourages collaboration, accountability and effective service delivery.

What you’ll bring

To thrive in this role, you will have:

• Experience leading teams in a regulated tenancy, community housing, customer service, or complaints environment, including developing staff capability through coaching, induction and training.
• Demonstrated knowledge of the Residential Tenancies Act and community housing requirements in South Australia.
• Experience working within a registered Community Housing Provider in South Australia.
• Strong judgement, sound risk awareness and the ability to manage competing priorities.
• Highly developed communication skills particularly in complex or sensitive situations.

We would also love you to have:

• Familiarity with NRSCH performance requirements and regulatory engagement.
• Experience supporting audits, reviews and appeals, along with involvement in quality assurance, audit readiness and service improvement activities.
• Confidence using tenancy, complaints or case management systems.
• A genuine commitment to procedural fairness, tenant-centred service and inclusive leadership.

Why Believe Housing Australia?

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at Believe Housing Australia:

● So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.

● So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.

● So much compassion, and a place to belong: At Believe Housing Australia, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More to enjoy:

● Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships

● Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles

● Grow your skills and career with learning programs, professional development pathways, and education assistance

● Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more

● Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join Believe Housing Australia, and help us change lives and communities.

To apply, simply click the “Apply”* button and submit your application by 9.00am on Friday 15th May 2026 (direct applications only, no agencies please).

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

For more information, please contact Recruitment Business Partner, Claire Doran, at claire.doran@anglicaresa.com.au. Please note we do not accept applications via email.

At Believe Housing Australia, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access our Reconciliation Action Plan.

We are committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.