So many lives. So many ways. One you.

At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home.

Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity.

Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you’ll help us find innovative solutions that make a lasting impact. You’ll help people find not just a house, but a place they can truly call home.

Join us at Believe Housing Australia and help create brighter futures, together.

What you’ll do

As our System and Business Improvement Officer, you’ll be the friendly expert who helps our Housing and Asset Management teams get the most out of the systems they use every day.

 You’ll make sure our tools are reliable, easy to use, and designed around real-world needs.

 This is a hands-on, people-focused role where you’ll connect with staff, spot opportunities for improvement and help shape better ways of working.

You don’t need to be an IT specialist - just someone who loves helping others get the best out of technology.

You’ll be trusted to make a valuable impact by:

• Being the go-to person for staff who need support or advice using our housing management systems
• Helping plan and deliver new system features and improvements that make everyone’s job easier
• Translating user feedback into practical system changes
• Keeping our guides, instructions and FAQs clear and up to date
• Testing new features and working with teams to make sure they run smoothly
• Preparing simple progress updates that show what’s working well and where we can improve
• Thinking ahead to prevent problems before they arise

A Day in the Life: System and Business Improvement Officer at Believe Housing Australia

Start your day by reviewing CX issue tickets and reach out to staff to understand their Cx issues, working through how to resolve them. 

Troubleshoot quick fixes where possible and dig deeper into more complex challenges to uncover lasting solutions.

Work with internal IT teams regarding requirements for our system and ongoing needs. Liaise with our vendor to resolve technical issues and to continue shaping the system to meet our business needs..

You’ll collaborate with the Business Improvements team to enhance the working experience for the entire Believe Housing team.

By enabling smoother workflows and more efficient tools, you’ll empower frontline teams to deliver high-quality, customer-focused support to those in our community who need it most. 

Head home with a sense of accomplishment that your work has directly shaped how we deliver better housing outcomes across South Australia.

What you’ll bring

To thrive in this role, you will have:

• Proven experience supporting or managing enterprise-level software applications
• A track record of coordinating or delivering successful projects
• Strong skills in system configuration, troubleshooting, and problem-solving
• Confident communication and a customer-first mindset
• High-level proficiency in Microsoft Office tools

We would also love you to have:

• Knowledge of social or affordable housing
• Background in property management or community services
• Familiarity with change management and user training approaches

Why Believe Housing Australia?

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at Believe Housing Australia:

• So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
• So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
• So much compassion, and a place to belong: At Believe Housing Australia, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More to enjoy:

• Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
• Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
• Grow your skills and career with learning programs, professional development pathways, and education assistance
• Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
• Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join Believe Housing Australia, and help us change lives and communities.

To apply, simply click the “Apply”* button and submit your application by 9.00am on Friday, 17th October 2025 (direct applications only, no agencies please).

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

For more information, please contact Recruitment Business Partner, Claire Doran, at claire.doran@anglicaresa.com.au. Please note we do not accept applications via email.

At Believe Housing Australia, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access our Reconciliation Action Plan.

We are committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.