So many lives. So many ways. One you.

At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home.

Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity.

Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you’ll help us find innovative solutions that make a lasting impact. You’ll help people find not just a house, but a place they can truly call home.

Join us at Believe Housing Australia and help create brighter futures, together.

What you’ll do

As an Income Recovery Officer, you will play an important role in helping tenants maintain stable housing while ensuring the sustainability of community housing services. Working closely with tenancy and housing teams, you’ll take a proactive and supportive approach to managing rent and non-rent arrears.

This role combines strong relationship skills with practical problem solving. You’ll work directly with tenants to help them understand their rent responsibilities, explain rent calculations, identify financial risks early, negotiate payment arrangements and connect them with support services that can help them maintain their tenancy.

 You’ll also contribute to maintaining clear records, preparing reports and ensuring recovery processes align with policy and legislation. From liaising with internal teams to representing arrears matters when required, your work will help ensure consistent, fair and effective income management.

You’ll be trusted to make a valuable impact by:

• Monitoring rent and non-rent accounts and initiating proactive arrears recovery actions
• Negotiating payment plans with current and former tenants to recover outstanding debts
• Supporting tenants with advice, referrals and early intervention to prevent arrears escalation
• Preparing arrears notices, documentation and evidence for matters including SACAT hearings
• Maintaining accurate records and reporting on arrears activity and recovery outcomes

What you’ll bring

To thrive in this role, you will have:

• Experience in income recovery, debt collection, arrears management and/or accounts receivable
• Strong negotiation, conflict resolution and communication skills
• Excellent organisation and time management with the ability to manage multiple cases
• Solid computer skills including MS Office, databases and record management systems

We would also love you to have:

• Understanding of rent calculations, Centrelink payments or CentrePay deductions
• Experience working in community housing, tenancy services or social services
• Experience preparing documentation for tribunal processes such as SACAT
• A customer-focused mindset and a genuine commitment to supporting vulnerable communities

Why Believe Housing Australia?

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at Believe Housing Australia:

● So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.

● So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.

● So much compassion, and a place to belong: At Believe Housing Australia, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More to enjoy:

● Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships

● Grow your skills and career with learning programs, professional development pathways, and education assistance

● Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more

● Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join Believe Housing Australia, and help us change lives and communities.

To apply, simply click the “Apply”* button and submit your application by 9.00am on Friday 20th March 2026 (direct applications only, no agencies please).

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

For more information, please contact [Name], Recruitment Business Partner, Claire Doran, at claire.doran@anglicaresa.com.au. Please note we do not accept applications via email.

At Believe Housing Australia, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access our Reconciliation Action Plan.

We are committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.