Senior Patient Support Associate

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Where do you want to go?

Develop and manage patient support programs (PSPs) in partnership with the Business Units and Market Access supporting quality use of Bayer prescription products. Ensuring all PSPs, run internally or by external vendors, complies to Bayer process and external regulations.

Reporting to the Head of Medical Operations and Governance, support patient centric activities across the business by facilitating greater awareness of the patient voice through a range of Patient Engagement (PE) initiatives and promotion of both the local and global PE framework.

Supporting healthcare professionals to enroll patients in Bayer PSPs ensuring correct documentation as per Bayer processes and ensuring new and resupply requests to access Bayer products are efficiently processed allowing quick access to medicines by patients.

Do something that moves you.

• Develop and manage Patient Support Programs across Bayer Pharma portfolio 
• Work closely with and partner with patient organisations, hospitals and respective clinics delivering patient services related to portfolio of specialty products
• Work collaboratively and manage third party agencies PSPs deliverables
• Work co-operatively with the sales force on patient support and patient engagement activities
• Be an Ambassador for patient engagement locally across wider ANZ business as well as represent ANZ at APAC and global activities 
• Keep abreast of trends in the external healthcare environment and how they relate to patient centric care
• Ensure quick access to Bayer products by efficiently processing HCP requests to medicines 
• Drive efficiency of PSPs related activities liaising with local, regional and global governance team to simplify Bayer processes and improve customer experience

Does this sound like you?

• Tertiary qualification in healthcare, science, or related discipline
• Experience in Pharmaceutical Industry in patient access, support and/or medical affairs
• Sound understanding of the principles of medical governance and compliance
• Demonstrated experience in preparation and coordination of audits and inspections
• Experience in preparation, coordination, implementation and monitoring of PSPs
• Good capability evaluating and balancing compliance risks with business needs and processes
• Time management skills and the ability to prioritise work
• Good presentation and negotiation skills
• Solid time management, prioritisation and organisational skills
• Ability to efficiently work in cross-functional teams
• Superior communication, planning, analytical and organisational skills
• Experience liaising with HCPs and patients

Be You @ Bayer

We are committed to creating a culture where people can be their best, in an environment that values inclusion, diversity and flexibility. At Bayer everyone belongs, regardless of race, colour, ancestry, religion, national origin, citizenship, sexual orientation, age, marital status, disability, or gender identity. We encourage Aboriginal and Torres Strait Islander people to apply. We also welcome applicants with diverse educational backgrounds, professional knowledge, personality types, thinking styles and life experiences. If you have a disability or special need that requires accommodation, please let us know. 

Be part of something bigger

At Bayer we support your career. Ready to join our team? Click Apply. For more information about this role and the innovative suite of benefits on offer, get in contact with our Talent Acquisition Team via jobs.anz@bayer.com . We look forward to hearing from you.

Recruitment agencies please note that this position will be managed via our in-house Talent Acquisition Team. Bayer does not accept any unsolicited resumes.