Regional Manager - SouthHybrid

ABOUT US

Family. It means everything to us. From our very first baby steps as a small Balwyn store in 1979, we've grown to become Australia's largest and best-loved baby retailer.

THE OPPORTUNITY

We are seeking a commercially astute and people-focused Regional Manager to lead multiple retail areas across VIC, TAS, SA &WA. This role is on-site at our Dandenong South Support office, with regular travel.

You will inspire and energise a large leadership cohort, lead through transformation, and deliver sustainable growth while maintaining exceptional customer experiences.

KEY RESPONSIBILITIES

Drive Sales & Profitability

• Own regional sales performance - spot trends, seize opportunities, and tackle challenges
• Partner with Area Managers to maximise revenue, margin, and market share

Lead Operations

• Turn store standards into business wins and ensure consistent top-tier service
• Oversee inventory, compliance, and implement scalable process improvements

Inspire & Develop People

• Lead through others - empower Area Managers & their teams to excel
• Recruit, coach and build a high-performing leadership squad
• Drive succession planning, coaching, and change initiatives across the region

Elevate Customer Experience

• Ensure every store delivers consistent, superior customer experience
• Resolve escalated issues and implement feedback loops to improve service

Deliver Services Excellence

• Own execution of in-store services and improve operational efficiency
• Lead continuous improvement initiatives that scale across the region

Lead Financial Performance

• Own the P&L including budgeting, forecasting, and cost control
• Analyse performance, optimise resources, and prioritise high-impact investments

WHAT YOU BRING

• Extensive Retail Leadership: Proven success leading large, multi-area teams across multiple states, driving performance and operational excellence.
• Commercial Accumen: You’re confident managing P&L, labour budgets and driving strong financial outcomes across a multi-site portfolio.
• People & Culture Leadership: Strong leadership presence with the ability to inspire, develop, and retain high-performing teams.
• Strategic Thinker: Exceptional communication and interpersonal skills, able to influence across all levels and build lasting relationships.
• Data-Driven Decision Maker: Skilled at analysing performance metrics to inform strategy, optimise operations, and maximise profitability.

WHAT’S IN IT FOR YOU

• Generous team and family discounts.
• Short-term incentive program.
• Company Car
• Training pathways designed to encourage personal growth and professional development.
• Paid Parental Leave.
• Employee Assistance Program.
• Opportunity to support communities and work with meaningful charity partners.

PLEASE NOTE

• Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.
• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.

✨ If you’re an experienced retail leader who thrives in a fast-paced, customer-focused environment and wants to make a meaningful impact, we’d love to hear from you. Apply now.