Senior Manager, Financial Crime Operations

Join our small mutual bank Financial Crime Operations team for breadth, autonomy and real impact. You’ll lead meaningful uplift across AML/CTF, fraud/scams and sanctions—improving outcomes for members and the business.

As Australia’s longest serving Defence financial institution, we have supported those who protect and serve our country for over 65 years. And as a member-owned bank, we are here for our members first, helping them to achieve their financial goals with a range of competitive products and personalised service. In 2024, we were named one of the World’s Best Bank by Forbes and won Canstar’s Consumer Bank of the Year for Everyday Banking.

Your Role:

Step into a high impact role where you’ll lead Financial Crime Operations end to end across AML/CTF, fraud & scams, sanctions and transaction monitoring. You’ll set the direction, drive priorities and embed a strong, proactive control culture across the business.

You’ll own operational performance and governance from SLAs and quality to risk appetite alignment, resourcing and delivery. This is a hands on leadership role where your decisions will directly shape outcomes.

As the Senior Manager, Financial Crime Operations you will: 

• Lead Financial Crime Operations across AML/CTF, fraud & scams, sanctions and transaction monitoring - setting direction, priorities and a strong control culture.
• Own operational performance and governance including SLAs, quality, risk appetite alignment, resourcing and delivery oversight.
• Drive continuous improvement and control uplift - reviewing end-to-end processes, removing pain points, strengthening controls, and embedding sustainable ways of working.
• Build and coach a high-performing team of a specialists, with clear expectations, capability uplift, and a strong member-first mindset.
• Ensure high-quality case management and investigations (including escalations) with consistent decisioning, evidence standards, and audit-ready documentation.
• Strengthen first-line monitoring effectiveness - optimise rules/thresholds, reduce false positives, improve detection, and implement pragmatic enhancements.
• Lead Line 1 remediation and issue management arising from Line 2 monitoring, Internal Audit or regulatory findings - track actions to closure and prevent recurrence.
• Partner with Enterprise Risk (Line 2) and key stakeholders to operationalise frameworks, improve reporting and insights, and uplift financial crime governance.

About You

You’re an experienced Financial Crime leader who thrives in a hands on and fast paced environment. You bring both strategic oversight and operational depth, comfortable setting direction while staying close to the detail to drive outcomes. You'll bring:

• Strong operational leadership experience in Financial Crime (Line 1), with demonstrated ability to build capability, set priorities and uplift performance in a small, fast-moving environment.
• Deep hands-on knowledge of AML/CTF operations, including CDD/ECDD/OCDD, transaction monitoring, sanctions screening, and AUSTRAC reporting (e.g., SMRs, TTRs, IFTIs/UARs).
• Proven experience leading fraud and scam investigations, including member contact, loss mitigation/recovery and chargebacks.
• Track record of process improvement and control uplift—designing/embedding procedures, QA, metrics, and sustainable ways of working that improve outcomes and reduce operational risk.
• Strong governance, incident and issue management capability, including remediation delivery from Line 2 monitoring, Internal Audit and/or regulatory findings.
• Highly developed analytical and reporting skills—able to turn operational data into clear insights, trends, and decision-ready reporting for senior stakeholders/committees.
• Confident stakeholder management across Line 2 Risk, Operations, IT/Digital and executives; able to influence, challenge constructively and drive alignment.
• Relevant qualifications desirable (risk/compliance/audit or related) and industry certifications preferred (e.g., ACAMS, ACFE, AFMA).

This role suits someone who enjoys rolling up their sleeves, solving problems and making a tangible impact while building strong, sustainable financial crime practices.

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Polo Shirt provided
• Service Awards on milestone anniversaries

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunities and the chance to broaden your experience and have a real impact in a smaller bank. 

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.   

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!