Systems Support Analyst

Established in 1959 and with over 56,000 members we’re a Mutual organisation supported by a dedicated group of hard-working professionals. By looking at our service, products and digital capabilities in an agile and collaborative way, we put the financial needs of our members at the forefront of what we do.

This is a fantastic opportunity for someone with strong IT support and systems administration experience within financial services who enjoys solving problems, supporting end users, and working across core banking and enterprise technology environments.

About the role

Reporting to the IT Service Desk Team Leader, the role of the Systems Support Analyst is to provide support to users, banking systems, software, asset register management, and all Information Technology owned infrastructure to ensure users and systems can continue to effectively service members. The incumbent will work on a roster based schedule, ensuring all requests are logged in the IT Service Desk, act as an escalation in the IT Service Desk and may be required to provide after-hours support to users when business needs require it as well as any other tasks, inclusive of project works assigned by the Chief Information Officer or direct line managers’ within the expected timelines. 

You will play a key role in ensuring our people have reliable access to the systems they need to support members, while also contributing to system improvements, incident resolution, and project delivery.

This role has a strong focus on core banking systems support, service desk escalation, systems administration, and continuous improvement.

Key responsibilities include:

• Provide Level 1 support across end-user devices, applications and systems
• Manage and resolve incidents, service requests and escalations through the IT Service Desk
• Support the administration of Active Directory, Azure and Microsoft environments
• Assist with onboarding and offboarding activities including user access and permissions
• Support the core banking platform, including issue analysis, testing, UAT and production support
• Work closely with third-party vendors and managed service providers
• Maintain asset registers and technology hardware lifecycle management
• Assist with system upgrades, maintenance and project work
• Contribute to process improvement, documentation and automation opportunities
• Provide after-hours support when required for critical business needs

About you

To be successful in this role, you will bring:

• A minimum 1-3 years’ experience working in IT service desk support 
• A minimum 1-3 years’ experience working within a financial services organisation or equivalent
• Ability to work on a roster-based schedule during business days and rostered on-call support between 9 am – 12 pm Saturdays or other ad-hoc schedules directed by the Bank. 
• Knowledge of Core systems administration, incident/change management and user support 
• Experience in a service/help desk role supporting ICT hardware, software, banking systems and processes, networks, and peripherals in an enterprise environment or financial sector 
• Understanding of basic ITIL incident management concepts 
• Experience in the installation and maintenance of Microsoft Windows operating systems (minimum Windows 10), Active Directory - minimum Windows Server 2019), Microsoft Azure fundamentals and various Microsoft Office software products 
• Experience in writing basic PowerShell scripts to derive data or implement changes
• Strong troubleshooting and problem-solving capability
• Excellent stakeholder management and communication skills
• A proactive mindset with a strong focus on service delivery and continuous improvement
• Relevant Information Technology degree/ diploma  

Qualifications

• Tertiary qualifications in Information Technology, Information Systems, or similar industry discipline/ qualification (experience considered)
• ITIL Foundation certification highly regarded

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + Services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Polo Shirt provided
• Service Awards

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.  

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunities nationwide and the opportunity to embrace new technologies and ways of working. 

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted. 

Australian Military Bank values diversity and is an equal employment opportunity employer