Fraud and Scams AnalystHybrid

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

Your Role:

This role is responsible for preventing, detecting and investigating cases alerted on internal and external fraud monitoring platforms, responding to scams, general banking related fraud incidents, and provide timely and accurate reporting.

Fraud and Scams – Investigation and Prevention

• Direct interaction with customers (phone calls and emails) in relation to suspected fraudulent activity, including interaction with scam victims and providing them necessary support.
• Investigate incidents of fraud and scams resulting in actual or potential loss to the Bank or its customers. 
• Prepare comprehensive investigation report and analysis to conclude each investigation.
• Coordinate information exchange with other financial institutions as required.
• Ensuring AMB’s fraud and scams detection controls are working effectively. Generate innovative proposals to improve broader financial crime systems or operational procedures.
• Providing support to the business in relation to fraud matters, incident management, breach reporting and policy & procedure advice; and provision of insightful, accurate, timely and effective analytics.
• Conducting monitoring of transactions (cards, NPP, RTGS/BECS) and behavioural analysis of customers to identify, investigate and act upon potential financial crime activity.
• Prepare monthly reporting for all fraud and scam cases, including losses and assessment of gaps/weaknesses in internal controls.
• Investigate Unusual Activity Reports related to potential fraud and money laundering, complete detailed investigative analysis and submit SMRs to AUSTRAC

Operational Excellence Responsibilities

• Maintaining SME level knowledge of systems used to detect and prevent fraud and scams and working to maximise their effectiveness.
• Ensuring all related policies, procedures and fraud systems are up to date reflecting current industry good practice, obligations, and alert mechanisms.
• Review and optimise fraud and scam detection rules to enable proactive monitoring of trends and conduct analysis of potential fraud and scams activity impacting customers.
• Ensure 1LoD procedures and fraud awareness levels are maintained including providing ad hoc and regular training as required to protect against new and emerging fraud/scams threats.
• Identification of learning opportunities, control weaknesses and process improvements arising from analysis of financial crime activities.
• Report confirmed instances of fraud and scams to AFCX, Equifax, Cuscal Vigil or other reporting bodies so future instances can be reduced.
• Assist AML team when required with KYC, ECDD, Transaction Monitoring and SMRs

About You

To be successful in the role you will demonstrate the below key attributes and experience:

• Sound knowledge of ePayments Code.
• Sound understanding of AFCA complaints resolution process.
• Clear and analytical thinker, comfortable with analysis and interpretation of data, reporting and investigation skills.
• Ability to use complex techniques in Microsoft Excel for analysis.
• Ability to draft professional documents and presentations using Microsoft Word and PowerPoint for presentation to Executives and Committees
• At least 2 years' experience in similar role

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + Services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Polo Shirt provided
• Service Awards

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.  

All employees are required to co-operate with Australian Military Bank’s Work Health and Safety Policy and Programs to ensure their own health and safety and the health and safety of others in the workplace.