Payment Services Officer

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

Your Role

Reporting to the Payment Service Manager, the Payments Services Officer role is to process payment related disputes raised by our members and other payments related functions.

Other tasks include ensuring that daily banking operational tasks are completed which include, but not limited to: Direct Entry and Member Chequing exception processing, SWIFT processing, Mistaken Payments, Recall of Funds, Traces, NPP investigations, card ordering, card disputes, opening and maintenance of Term Deposits and Business Memberships and accounts Bank/GL accounts reconciliation, member statement validation, member complaint handling are all completed in a timely manner with a high level of accuracy.

What you will be doing?

• Process chargebacks and disputes originating from merchant acquiring card payment transactions, whilst adhering to card schemes frameworks and internal procedures.
• Maintain ongoing communication with customers, internal colleagues, and Cuscal and VISA as required (Including attending to emails and phone calls as needed).
• Transaction processing: Payments, Cards, Term Deposits
• General Service/Support
• Compliance & Audit (SMR Referrals to Financial Crime & Fraud)
• Reporting & Reconciliation
• Quality Assurance achieved and Cash/Journal Processing Errors
• Business Banking
• Deceased estates

About You

To be successful in the role you will demonstrate the below key attributes and experience:

• At least one years’ experience processing Card Disputes
• Intermediate PC and Microsoft Office Skills (ability to use core application such as Outlook, Word, Excel)
• Knowledge and understanding of the E-Payments code
• Experience with AusPayNet Procedures 
• Working with third parties within the finance/retail banking industry
• Cuscal, Vigil systems knowledge
• Relevant tertiary or industry experience (i.e. Card disputes, Payments, Transactions, Back office Customer Service) - Essential
• Certificate III in Financial Services or higher - Desirable

Probity check

As we are an Authorised Deposit Taking Institution there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.   

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to equip you with the tools to be successful in this role. We are highly focused on you, your capabilities and your future goals and aspiration.

 Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

 We move quickly with our interview process, if you’re keen please submit your CV today!

 We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!