Fraud & Scams Operations Analyst

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

At Australian Military Bank, we’re looking for a curious, analytical and purpose driven Fraud & Scams Operations Analyst to help safeguard our members from fraud, scams and financial crime.

If you enjoy solving complex problems, investigating unusual activity and making a real difference to people who may have been impacted by scams, this role offers the opportunity to combine investigative thinking with meaningful member support.

Your Role:

As a Fraud & Scams Operations Analyst, you’ll be responsible for preventing, detecting and investigating suspicious activity across our banking platforms. You’ll work closely with teams across the bank to analyse transactions, investigate fraud cases and help strengthen the systems that protect our members.

Your work will directly contribute to identifying emerging fraud trends, improving internal controls and ensuring our members’ money stays safe.

What You’ll Be Doing

• Investigate fraud alerts and identify potential scams or suspicious transactions
• Analyse unusual activity across card payments, NPP, EFTPOS and other banking channels
• Conduct fraud investigations and prepare clear case reports
• Support members who may have been impacted by fraud or scams
• Investigate card disputes and process chargebacks where required
• Work with other financial institutions and stakeholders to resolve cases
• Assist with fraud reporting and case outcomes
• Monitor fraud trends and help improve fraud detection rules and controls
• Contribute to improvements in fraud systems, processes and procedures
• Work closely with risk, technology and operations teams to strengthen fraud prevention

About You

We’re looking for someone who combines strong analytical thinking with a passion for protecting customers. You may be a great fit if you have:

• At least 2 years’ experience in fraud, disputes, financial crime or banking operations
• Knowledge of card disputes, payment schemes or fraud monitoring platforms
• Understanding of the ePayments Code and AFCA dispute processes
• Strong analytical and investigation skills with attention to detail
• Confidence working with data and reporting tools such as Excel
• Excellent communication skills and the ability to engage empathetically with members
• A tertiary qualification in a related discipline is desirable

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + Services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Polo Shirt provided
• Service Awards

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working. 

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.   

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!