Member Service Agent

As Australia’s longest serving Defence financial institution, we have supported those who protect and serve our country for over 65 years. And as a member-owned bank, we are here for our members first, helping them to achieve their financial goals with a range of competitive products and personalised service. In 2024, we were named one of the World’s Best Bank by Forbes and won Canstar’s Consumer Bank of the Year for Everyday Banking.

Start Your Career in Banking – Join Our Member Contact Centre Team

Looking to build a career where you can help people, learn new skills and grow in the financial services industry?

We’re looking for a motivated and customer focused team member to join our Member Contact Centre. This opportunity would suit recent graduates starting their career, or working parents returning to the workforce after a career break or parental leave, as well as anyone with customer service experience looking to move into banking.

In this role, you’ll be the first point of contact for our members, assisting them with their everyday banking needs across phone, email and digital channels. Every conversation is an opportunity to make a positive impact.

What you’ll be doing

• Supporting new and existing members with their everyday banking enquiries
• Providing friendly, professional service across phone, email and online channels
• Helping members navigate our digital banking tools and showing them how to make the most of self service options
• Listening carefully to understand member needs and connecting them with the right solutions from savings and lending to insurance and superannuation
• Resolving enquiries and concerns with empathy, accuracy and care
• Keeping clear records and following up to ensure every member receives a seamless experience

What we’re looking for

• Some experience in inbound or outbound contact centre roles, retail, hospitality or other customer facing environments
• A genuine passion for helping people and delivering great customer service
• Strong communication skills and the ability to solve problems confidently
• A proactive team player who enjoys learning and adapting in a fast-paced environment
• Availability to work on a rotating weekday roster between 8:00am – 6:00pm, plus one Saturday per month (9:00am – 12:00pm)

Why join us?

This is more than just a customer service role, it’s a chance to launch your career in banking, gain valuable industry knowledge, and work with a supportive team that will help you grow.

If you enjoy helping people, solving problems and building relationships, we’d love to hear from you.

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + Services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Uniform allowance + Polo Shirt provided
• Service Awards

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.   

We move quickly with our interview process, if you are keen please submit your CV today!

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank.

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

Australian Military Bank values diversity and is an equal employment opportunity employer.