The Broker Support Officer is a key role in the broker channel with an overall purpose to grow lending and associated product portfolio through mortgage brokers nationally. The officer will be responsible for processing and managing broker introduced applications starting from application received until post settlement. Maintaining speed to decision (SLA’s) and communicating to brokers on each stage of an application is a key task of this role.
To be successful the Broker Support Officer will undertake activities that result in the achievement of performance targets across a variety of measures including member focus, referring, or completing cross Product opportunities and monitoring broker submissions to ensure they meet compliance requirements.
Skills required
• Manage High pipeline volumes
• Time management & prioritisation of duties
• Multiple system training
• Managing broker and member expectations and application speed to decision
• Understanding a range of diverse products, processes, and corresponding regulatory requirements
• Consistent communication with brokers with outstanding and other requirements requested by credit.
• Maintain co-operation of other Australian Military Bank staff (e.g. Credit, Settlements, Digital Sales, Retail Distribution, and IT) to support the Intermediary Channel.
• Preserving Credit Quality
- Previous knowledge working with brokers/aggregators – preferred
• At least 2 years in a similar mortgage processing role - preferred
Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.
Your Role:
The Broker Support Officer will undertake activities that result in the achievement of performance targets across a variety of measures including member focus, referring, or completing cross product opportunities and monitoring broker submissions to ensure they meet compliance requirements.
Your major responsibilities include, but not limited to:
· Process and manage broker home loan & personal loan applications.
· Manage High pipeline volumes in a fast-paced environment.
· Manage broker and member expectations and application speed to decision.
· Manage SLAs
· Consistent communication with brokers with outstanding and other requirements requested by credit
· Communicate to internal stakeholders such as credit and settlement team to ensure all applications are processed within agreed timeframe
· Maintain co-operation of other Australian Military Bank staff (e.g. Credit, Settlements, Digital Sales, Retail Distribution, and IT) to support the Intermediary Channel
· Refer and complete cross selling opportunities (including general insurance)
· Ensure credit quality meets our standards.
· Complete Aggregator and Broker compliance review
· Ensure that all credit submissions meet AMB policy and criteria, maintaining high standards of quality in credit evaluations.
· Foster strong member relationships by encouraging and managing comprehensive engagement, including the maintenance of savings and transaction accounts to strengthen member bonds and support overall membership growth.
· Participate in various training sessions and ongoing support programs across different departments and channels to support continuous professional development and skill enhancement.
About You
To be successful in the role you will demonstrate the below key attributes and experience:
- Understanding a range of diverse products, processes, and corresponding regulatory requirements
- Understanding of Mortgage Broker industry
- Knowledge of financial products, processes and systems
- Verbal, numerical, literacy skills
- Computer skills (including email, internet, Microsoft applications)
- Proficient in Microsoft Office suite.
Education & Qualifications
- Year 12 or equivalent (Essential)
- Cert IV in Credit management (Essential)
- Tier 2 – Banking and General Insurance (Essential)
- Diploma/Cert IV in Finance and Mortgage Broking (Desirable)
- Lending accreditation (Desirable)
Benefits
Working with Australian Military Bank will provide you access to a great range of benefits including:
- Staff Banking product + Services discounts
- Novated Leasing options
- 4 weeks Paid Parental + Purchased Leave option
- Referral Reward Program
- Employee Assistance Program
- Annual Flu Shot + Blood Donor Leave
- Polo Shirt provided
- Recognition Awards
- Service Awards
Why Us
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.
Probity check
As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.
This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!
- Published on 02 May 2025, 4:57 AM