Product Coordinator - Exotics

Purpose of role is to assist in the development of product which provides a competitive advantage, ensure sales and profitability growth targets are met, and provide best practice product administration and planning services

The Product Coordinator is responsible for assisting the product team with tour set up and ongoing inbox management. Provide support to Customer Service Centre and Sales Teams to grow product knowledge. Work to develop processes and procedures as well as system improvements to benefit the business.

THE ROLE

We employ industry experienced professionals or individuals with a passion to work in travel. The coordinator is responsible for assisting to all product teams with tour set up and ongoing tour maintenance. Provide support to Customer Service Centre and Sales Teams to grow product knowledge. Work to develop processes and procedures as well as system improvements to benefit the business.

Product Coordinators assist with the following activities-

• Secure inventory with suppliers
• Ensure deadlines are met
• Maintain the inbox and ensure emails are actioned within 24 hours of receiving them
• All documentation itineraries prepared, checked and loaded a minimum of 8 weeks prior to first tour departing
• Assist with analysis of Traveller Feedback in order to constantly improve product delivery
• Attend Consumer shows and Expos promoting product if required
• Contribution towards product development ideas

About you

• High attention to detail
• Strong communication and organisation skills
• Ability to manage multiple activities and demands at the same time
• Time management
• Analytical and problem-solving skills
• Show initiative in assessing and implementing systems and processes to improve efficiency and teamwork
• Demonstrate strong teamwork while maintaining the ability to work autonomously
• Proficiency in Microsoft Office, particularly Excel
• Love travel

ABOUT US

We are an Australian-owned travel company who is as passionate about delighting our travellers as we are about the beauty of the places that we take them to explore. This passion, along with a profound respect for ourselves, our workmates, our customers, our community and our environment, has seen ATG establish a position as one of the world's leading travel companies.

OUR VALUES

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions. 

• Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
• Better together - We are better when we connect and collaborate, valuing all opinions
• For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
• Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

WHAT WE OFFER

• Experience our premium products with familiarisation trips
• Flexible work place culture with hybrid working model
• 4 weeks’ annual leave per year plus a bonus week if requirements are met
• Chance to give back via our work place giving initiatives through our One Tomorrow Foundation
• Learning and development opportunities
• Great team environment throughout the company
• Onsite parking available and close to public transport, cafes and Westfield Southland

TO APPLY

Apply with a cover letter introducing yourself and a brief lead into your relevant work experience.