IT Support Engineer (Level 1/2)

Who are Asuria?

We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do! 

What will I be doing?

As our IT Support Engineer, you will be responsible for diagnosing and resolving technical issues, providing exceptional customer service, and escalating complex problems when necessary.

Responsibilities and duties in this role will also include:

• Serve as the initial point of contact for Asuria employees seeking IT assistance via phone, email, or in-person
• Provide Level 1/2 technical support, including password resets, account setup, and software installation
• Handle more complex technical issues related to hardware, software, and network systems
• Maintaining internal documentation, including procedures, processes and asset registers
• Troubleshoot access configurations, device posture checks, endpoint protection issues, and policy enforcement failures

Who are you?

Skills and experience we are looking for include:

• 5+ years’ experience in a similar role
• MS Active Directory, MS Azure and Microsoft 365 management
• Microsoft Intune administration and policy troubleshooting.
• Basic networking concepts (DNS, DHCP, VPN, firewalls)
• Knowledge and experience of consumer devices including iOS and Android operating systems
• Check Point Harmony Mobile/Endpoint Security troubleshooting and configuration review.
• Strong communication and customer service skills
• Excellent time management skills

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myGovID in order to access Government data aligned to role. 

Why join us?

All Asurians enjoy a raft of Employee Benefits including:

• Access to career development opportunities
• Up to 15 weeks of paid Parental Leave
• Bonus Leave days
• Salary Sacrificing for Superannuation and Novated Leasing

How do I join the team?

If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click Apply!  

If you need any adjustments to participate in our recruitment process, please let us know in your application. Alternatively, please contact us directly at talent@asuria.com.au to advise your adjustment requirements. 

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you’ll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn’t just a policy, it’s part of who we are.  

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.