Customer Service Specialist

• Achieve your dreams by helping others achieve theirs
• We support you to grow your career, diverse and inclusive team
• Together we can create brilliant customer experiences that matter

The Role:

We are looking for an enthusiastic and reliable Customer Service Specialist to provide excellent customer service from our Chatswood office!

Treating customer inquiries with care along with responsibly triaging and escalating, when necessary, this role is ideal for someone who thrives in a customer service environment and wants to provide the best possible care for those who need it.

Role Responsibilities:

• Respond to incoming calls, emails, and messages in a timely manner.
• Working to KPIs and keeping a good attitude through the workday
• Collaborate with employers to understand their staffing needs, process & job requirements
• Receive customer feedback, complaint and desired resolution accurately and thoroughly
• Keeping administation up to date and accurate.

Our Ideal Candidate will have

• Previous experience in a customer service capacity, ideally
• High level verbal and written communication skills
• Ability to organise self around a consistent workload
• Exceptional interpersonal skills both verbal and written

Why you should join Asuria:

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you’ll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn’t just a policy, it’s part of who we are. 

All Asurians enjoy a raft of Employee Benefits, including access to career development opportunities, up to 15 weeks of paid parental leave, additional bonus leave days and salary sacrificing for superannuation and to purchase a motor vehicle via the convenience of novated leasing.

How to Apply: 

If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click Apply Now! We are looking to fill this role asap, so experienced Employment Services applicants will be contacted immediately. 

Let us know in your application, if you need adjustments to participate in our recruitment process. Alternatively, please contact us directly at talent@asuria.com.au to advise your adjustment requirements.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.