Customer Service Specialist

• Handle a significant volume of interactions whilst working towards KPIs 
• Achieve your dreams by helping others achieve theirs 
• Work from our Chatswood office, but open to location for the right candidate 

Who are Asuria? 

We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do! 

What will I be doing? 

Your role involves provision of a high-quality administrative and customer support such as: 

• Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner. 
• Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels 
• Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions 
• Receive customer feedback, complaint and desired resolution accurately and thoroughly. 
• Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder’s information and service details are correctly documented in the CRM system 

Who are you? 

Skills and experience we are looking for you to bring: 

• Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded) 
• Understanding of eligibility check lists on Self Employment Assistance program (highly regarded) 
• High level verbal and written communication skills 
• Time management and organisational skills, and attention to detail 
• Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community 
• Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery 

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myGovID in order to access Government data aligned to role. 

Why join us? 

All Asurians enjoy a raft of Employee Benefits including: 

• Access to career development opportunities 
• Up to 15 weeks of paid Parental Leave 
• Bonus Leave days 
• Salary Sacrificing for Superannuation and Novated Leasing 

How do I join the team? 

If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click Apply! 

If you need any adjustments to participate in our recruitment process, please let us know in your application. Alternatively, please contact us directly at talent@asuria.com.au to advise your adjustment requirements. 

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you’ll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn’t just a policy, it’s part of who we are. 

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.