Team Leader - Mentoring and Personal Support Services

• Support a team to ensure success & effectiveness of various programs that support apprentices.
• Ensure program success through effective leadership, strategic planning & operational excellence.
• Based in a new CBD office

About us

Apprenticeship Support Australia (ASA) in partnership with the Victorian Chamber of Commerce and Industry (VCCI) is thrilled to announce that we have been awarded the Australian Government’s contract to support apprenticeships and traineeships in Victoria for 2024 – 2026, which began on 1 July 2024.

ASA is excited to leverage our 26 years of existing apprenticeship support through enhanced services to further improve retention, completion and satisfaction rates for apprentices and their employers. ASA will continue to provide free quality end-to-end advice and assistance, ensuring a clear understanding for apprentices and employers on how to access quality support when needed throughout their apprenticeship or traineeship.

Apprenticeships and traineeships play a vital role in the Australian Vocational Educational and Training system. They contribute significantly to the Australian economy by bridging the gap between individuals career aspirations and employer’s skills requirements. These apprenticeships provide opportunities for people to receive training, pursue studies and earn an income across a diverse range of occupations. ASA is proud to be a national contributor to this vital system.

About the role

We are seeking a dynamic and experienced Team Leader to manage a team of Apprenticeship Mentors across Victoria. This role is crucial in ensuring the successful delivery of Mentoring and Personal Support Services (MPSS) and Progress Contacts to Australian Apprentices (AAs) and employers. The Team Leader will focus on providing tailored and personalised advisory services across three key support streams: Pastoral care and complex needs, Career guidance and advice, and Peer support networks. The successful candidate will drive program success through effective leadership, strategic planning, and operational excellence.

About you

You are a passionate and experienced professional with a comprehensive understanding or lived experience of apprenticeships and traineeships. You have a strong background in leading a results driven team, and you are dedicated to supporting the personal and professional growth of apprentices. You possess a deep understanding of the barriers faced by apprentices. In addition, you will have:

• Proven experience leading a team (highly regarded).
• Lived experience as an apprentice or training or supervision of either.
• Strong interpersonal skills and experience in client service.
• Ability to meet KPIs and targets.
• Competence in interpreting government regulations.
• Proficiency in MS Office and external databases.
• Ability to manage a large stakeholder portfolio autonomously.
• Accurate and timely activity recording.

Please note that the successful applicant will be subject to a satisfactory police check and a Working with Children Check as a pre-condition of employment. Applicants must also hold a valid driver’s licence.

How to apply

If this sounds like you, please apply online under the Careers section of our website, www.victorianchamber.com.au/careers. Applications, including a cover letter addressing one question only which is “What has attracted to you apply for this role and what can you bring to this role and our organisation” should be addressed to the HR Team and will close on COB Tuesday 2 September 2025, or earlier if we receive a significant response – so please apply as soon as possible.

The position description can be found under the Careers section of our website.