Apprenticeship Support Advisor - Employer

Are you wanting to make a meaningful difference in the lives of apprentices — and the employers who support them? This might be the next role for you!

We’re looking for an Apprenticeship Support Advisor – Employers to join our Apprenticeship Support Australia (ASA) team. In this role, you’ll work directly with employers to provide tailored mentoring and advisory support and effective training environments that helps apprentices stay engaged, supported and on track to successfully complete their training, working with employer from initial sign-up through to successful completion. Through personalised advisory services delivered primarily via phone and video, you’ll identify gaps in support, offer referrals to relevant services, and strengthen the overall apprenticeship and or traineeship experience.

This is a highly rewarding, purpose‑driven role where your guidance, empathy and practical advice will have a direct impact on apprenticeship outcomes.

Key Responsibilities

As an Apprenticeship Support Advisor – Employers, you’ll provide virtual mentoring and advisory support (phone and video) to employers of Australian Apprentices. Your focus will be on building employers’ capability to support apprentices across three key areas:

• Pastoral care and complex needs
• Career development
• Peer and workplace support

Through proactive, structured engagement, you’ll help employers understand the challenges apprentices may face and equip them with practical strategies to improve retention, wellbeing and performance. Some key responsibilities include but are not limited to:

• Deliver structured support to employers from sign-up through to completion.
• Provide guidance on supervision standards, legal obligations, and training plan alignment.
• Assist employers in understanding their role in mentoring and supporting apprentices.
• Identify and respond to workplace issues such as lack of supervision, training delays, or misalignment with training contracts.
• Connect employers to relevant support services, including mental health, cultural safety, and diversity training.
• Facilitate feedback loops between employers, apprentices, and training providers.
• Promote awareness of trade school expectations and off-the-job training obligations.

About You

This position is ideal for someone who is:

• Empathetic and solutions-focused, with a passion for helping employers create supportive environments.
• Organised and self-driven, able to manage a large portfolio of employer contacts.
• Experienced in client services, with strong interpersonal skills and the ability to build rapport across diverse stakeholders.
• Knowledgeable about apprenticeships and traineeships, including regulatory frameworks and workplace obligations.
• Digitally confident, with proficiency in MS Office and external databases (e.g., ADMS).
• Committed to continuous improvement, with the ability to detect and resolve both basic and complex issues.
• Demonstrates initiative and resourcefulness in identifying or researching appropriate referral pathways to specialist services.

Preferred Qualifications and Experience:

• Experience supporting employers in apprenticeship or vocational training contexts
• Strong client service and stakeholder engagement skills
• Knowledge of apprenticeship system and workplace obligations
• Confident with virtual advisory delivery (phone/video) and digital tools
• Ability to identify issues and connect employers to relevant support services