Service Lead - Community Services | Shepparton

About Aruma

At Aruma, we are champions of diversity, inclusion, and human rights. Guided by our BRAVE values (Bold, Respectful, Accountable, Valuing Teamwork, and striving for Excellence), we empower people with disabilities to live the life they choose. We are proud to be a values-driven organisation making a meaningful impact every day.

About the Role

As a Service Lead, Community, you’ll lead a team of Support Workers to deliver high-quality, person-centred services that empower people with disabilities to live inclusive and meaningful lives. This is a hands-on leadership role where you’ll work closely with customers, families, and staff to create a positive and inclusive environment.

What You’ll Be Doing and What You’ll Bring

You’ll be responsible for guiding and mentoring your team, ensuring services are delivered safely, effectively, and in line with Aruma’s values. You’ll also play a key role in service development, compliance, and continuous improvement.

We’re looking for someone who:

• Has experience in disability services (minimum 3 years)
• Is confident in leading, mentoring, and developing teams
• Understands person-centred and human rights-based approaches
• Communicates clearly and builds strong relationships
• Is organised, proactive, and committed to continuous improvement
• Can manage service delivery, schedules, and NDIS billing
• Holds a relevant qualification in Individual Support or a related field
• Meets regulatory requirements (we’ll help guide you)
• Ensure compliance with NDIS standards, safeguarding practices, and legislative requirements, while fostering a values-driven culture that supports both staff and customers.

Benefits of Working with Aruma

• Salary Packaging: Up to $15,900 for everyday living expenses and $2,650 for meals and entertainment – all tax-free.
• If you're based in Shepparton or other eligible regional areas, you may also access additional packaging benefits such as housing support (rent or mortgage interest), fuel and travel expenses, and extra tax savings through remote area concessions. Eligibility is based on your location and personal circumstances under ATO guidelines.
• Discounted Health Insurance: Access to discounted cover through Bupa
• Free Employee Assistance Program (EAP), including support for legal, financial, family, and lifestyle matters
• Access to Fitness Passport for discounted gym memberships
• Annual BRAVE Awards and regular performance reviews
• Ongoing training and career development opportunities
• A values-driven culture where your contribution is recognised and celebrated

Candidates with a disability are encouraged to apply now! Your valuable insights will enrich our advocacy efforts and foster a more inclusive world.

For more information, contact: talent@aruma.com.au

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.