Customer and Community Engagement Officer

At Aruma, we support people with disability and complex needs to live a great life — the life they want, the life they choose. We’re seeking a Customer and Community Engagement Officer who brings strong customer service skills, a friendly and outgoing nature, and a genuine desire to help others.

About the role

You’ll be the first and most important point of contact for participants, families and stakeholders. Acting as the welcoming face of Aruma, you’ll guide people through their service journey, coordinate onboarding and referrals, and ensure a seamless, compliant and person‑centred experience.

This role is ideal for someone who is approachable, organised, and confident engaging with people from diverse backgrounds, with working knowledge of the NDIS (or the willingness to quickly learn).

This is a permanent full‑time role with flexible location options across:

QLD: Windsor

NSW: Parramatta, Newcastle or Illawarra

VIC: Bundoora

What you’ll be doing

• Delivering warm, professional and responsive customer service
• Managing enquiries, referrals and customer onboarding end‑to‑end
• Supporting access to Therapy and Positive Behaviour Support services
• Maintaining accurate records, compliance and CRM data
• Working closely with internal teams and external partners
• Creating a welcoming, concierge‑style experience for every customer

What you’ll bring

• Proven customer service experience with a friendly, outgoing and helpful disposition
• Confidence building rapport and supporting people through complex processes
• Knowledge of the NDIS, funding models and compliance requirements (or ability to learn quickly)
• Strong communication, organisation and problem‑solving skills
• Ability to work confidently with systems and Microsoft Office (Excel essential)
• A values‑driven, person‑centred approach aligned with Aruma’s BRAVE behaviours

Why join Aruma

• Make a meaningful difference every day
• Be part of a trusted, values‑led organisation
• Supportive, inclusive and collaborative culture
• Ongoing learning and career development opportunities

If you’re people‑focused, service‑driven, and motivated by purpose, we’d love to hear from you.

Apply now and help people live a great life — their way.

 Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Our Recruitment Approach 

We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If you’re unsuccessful and would value feedback, please feel welcome to reach out to our Talent team.

Closing Date: 08/06/2026