Job no: TNHET

Expression of Interest | Service Lead, Caboolture Hub

Location: Caboolture QLD

Status: Permanent Full-Time role EOI

Close Date: 5:00pm, Thursday 12 June 2025

We are seeking expressions of interest from staff who would like to apply for a full-time role as a Service Lead at Aruma's Caboolture Hub.

This is a great professional development opportunity as the successful applicant will be supported with training, coaching and mentoring to ensure that they are able to build their leadership skills and knowledge.

Some key responsibilities of the role include:

The role may include providing direct supports to participants in the Hub. Total amount of hours in identified and scaled in line with the financial requirements.
Develop and maintain strong relationships with customers, and key stakeholders, including other service providers, agencies, and practitioners.
Provide appropriate individualised, respectful, and person-centred supports to customers accessing services provided by Aruma.
Lead and demonstrate the implementation of quality services and practice.
Liaise with customers and their key stakeholder on a day-to-day basis for any changes or adjustments required.
Develop and implement customer focused programs and supports that meet customer goals and requests.
Create new and innovative programs to meet customer needs and requests.
Support on boarding of new customers including meet and greets and discussions with possible staff to match support needs.
Participate in customer meetings with key stakeholders to capture accurate information, data, support strategies and individualised training requirements.
Support customers and key stakeholders with individualised review processes to evidence ongoing support needs.
Lead and document customer meetings.
Lead, supervise and mentor Support Workers to achieve service and organisational goals.
Reward and recognise staff who demonstrate and model Aruma’s BRAVE values.
Coach staff to demonstrate good practice, working closely with the Quality and Safeguarding Team and Learning and Development Team.
Support new staff to complete induction and on boarding requirements and all current staff undertake mandatory training.
Recruit and select competent staff with an appropriate knowledge and the skills to engage with customers.
Develop collaborative working relationships with internal business partners and lines of management.
Ensure Support & Development conversations occur regularly.
Support the Manager, Community in providing effective performance management of staff, resolving staff grievances as required, in consultation with the People team.
Involvement in and leading of meetings and proactively offer relevant information and ideas and disseminate information to teams.
Provide observation and practice coaching for staff.
Mentoring staff in Active Support.
Support staff to return to the workplace, following an injury.
Provide emergency afterhours support.
Liaise with the Community Support Hub for all customer Service Agreements, Schedule of Supports, and appropriate addendums.
In addition, customer documentation is current, accurate and complete. o Lead adherence to organisational policies and procedures and all relevant government legislation and standards. Including the implementation of actions resulting from assessments and audits.
Support positive changes to procedures and quality standards that may impact across work area.
Proactively address low level incidents and hazards, and escalates Periscope matters where appropriate. Incidents and Hazards are reviewed and actioned promptly and in accordance with guidelines.

To express your interest please submit in writing outlining how your skills will assist the Manager, Community to humanresources@aruma.com.au

Please note: you will be required to attend an interview as part of the selection process for this role.

Applications (EOI) Close: COB Thursday 12 June 2025

If you have any questions relating to the role, please contact Cindy Presentado on 0461 501 356 or Jodie Mitchell on 0488 241 371.