General Manager (Practice and Planning)Hybrid

We are seeking an experienced and visionary leader to drive excellence across our service delivery and operational functions.

The Role

In this role, you will lead the design, development and implementation of a comprehensive Practice Development Framework, ensuring that our service models, practice management teams, and frontline operations align with evidence-based practice, ethical standards, and regulatory requirements.

You will also play a key role in lifting the performance of our Operational Business Units by coordinating and embedding innovative, standardised business practices across shared service functions. This position works closely with each Executive General Manager to support high‑performing teams, proactive solutions, and excellence in key strategic areas that drive growth, customer outcomes, and financial sustainability.

A Day in the Life of a General Manager, Strategic Projects and Optimisation…

• Lead a culture of practice excellence and safeguarding.
• Align practice with clinical governance and person‑centred approaches.
• Develop and apply practice improvement methodologies.
• Monitor compliance, legislation and incident trends.
• Support accreditation and quality framework requirements.
• Partner with internal teams to build capability.
• Oversee customer plan processes and ensure consistent service delivery.
• Ensure accurate NDIS/Disability Support for Older Australians (DSOA) data and reporting.
• Liaise with funding bodies to support improvements and outcomes.
• Ensure workforce capacity, capability and future needs are met.
• Use workforce insights to plan for growth.
• Lead succession planning and develop emerging leaders.
• Embed safeguarding, compliance and best‑practice standards.
• Lead responses to complex practice issues and incidents.
• Promote continuous improvement.
• Set team priorities and provide coaching and performance support.
• Lead change initiatives and foster a culture of collaboration and accountability.

What You Need to Be Successful…

Qualifications & Experience

• Degree in Nursing, Allied Health, or a related field.
• 10+ years’ experience in Human Services, Quality, Practice, or policy development.
• Strong understanding of the NDIS, Quality & Safeguards Standards, and NDIS funding processes.

Skills That Will Make You Stand Out…

• Ability to research sector‑relevant topics using structured methodologies.
• Strong skills in communicating complex information to diverse audiences.
• Excellent relationship‑building skills with internal and external stakeholders.
• Experience in risk management within disability or community services.
• High‑level understanding of contemporary quality management.
• Knowledge of Royal Commission findings and recommendations.
• Strong written and verbal communication skills, including executive‑level reporting.
• Proven leadership experience, including coaching and mentoring teams.
• Ability to navigate complex organisations and influence without direct authority.
• Understanding of legislative and regulatory frameworks relevant to Aruma.

If you are a strategic thinker with strong leadership capability and a passion for transforming services to deliver exceptional support, we’d love to hear from you.

Benefits of working with Aruma!

• Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a phone and laptop.
• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Work-Life Balance: Enjoy the freedom to create a flexible schedule that fits your lifestyle, with options that put you in control.
• Supportive Team Environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way.
• Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community.
• Call to Action: Join Aruma, where your career journey and well-being are our top priorities.

About Us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.