Operations Support Officer – Hospitality & TourismOn-Site

About the Role

We’re looking for a highly organised and proactive Operations Support Officer to join our Hospitality & Tourism team.

This is a key operational role responsible for coordinating administration, reporting, financial data processes, and customer engagement to ensure the smooth running of the business.

You’ll work closely with operational leaders across hospitality, retail, tourism, and farm based experiences, supporting both day-to-day operations and commercial outcomes.

What You’ll Be Doing

• Coordinating operational administration, systems, and documentation
• Preparing and maintaining weekly and monthly reporting
• Managing financial data processes, including invoicing accuracy and tracking
• Maintaining workforce and operational data to support planning and decisions
• Managing and updating digital platforms, bookings, and website content
• Supporting customer enquiries, bookings, and commercial opportunities
• Assisting with compliance, audits (e.g. HACCP), and safety documentation
• Identifying and implementing process improvements
• Leading and supporting a small team, including supported employees

About You

• Experience in administration, operations support, or business coordination.
• Strong attention to detail with confidence managing data and financial processes.
• Highly organised with the ability to manage multiple priorities.
• Confident with systems, reporting tools, and Microsoft Office.
• Strong communication skills and customer focus.
• Experience supporting or leading small teams (desirable).
• Experience in hospitality, tourism or similar environments (desirable).

If you’re detail oriented, thrive in a fast-paced environment, and take pride in getting things right, we’ll provide the training you need to succeed in our systems and processes.

Why Summerland Farm?

• Be part of a vibrant, purpose-driven social enterprise.
• Work across a stunning 230-acre property in the Northern Rivers.
• Varied work with big opportunities to learn across multiple business units.
• Supportive team culture with a strong focus on growth, safety, and inclusion.
• Make a real impact while doing work that matters.

Benefits of working with Aruma!

• Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Fitness Passport: Access to subsidised Gym membership
• Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
• Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
• Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
• Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation.

Explore our farm

Summerland Farm is a beautiful macadamia and avocado farm set high in the Ballina-Byron hinterland. This multi-award-winning attraction is yours to explore and a great day out for all the family. Taste the region’s delicious produce, meet the farm animals and enjoy a day in the country on a real Australian working farm. Summerland Farm - The Heart of the Hinterland