Service Delivery SupervisorHybrid

Join a dynamic and inclusive business enterprise that creates meaningful employment opportunities for people with disabilities, working alongside trade-skilled team members in a supportive and purpose-driven environment.

About the Role:

As a Service Delivery Supervisor, you will play a key role in coordinating and supporting regionally based teams of Team Leaders and General Hands. These teams deliver high-quality gardening, cleaning, and general maintenance services across a diverse range of commercial client sites.

A day in the life of a Service Delivery Supervisor …

• Provide effective leadership and coaching to local Facilities Management teams, ensuring they meet schedules, contract specifications, and service standards aligned with our purpose and values.
• Ensure all incidents and issues are appropriately reported and escalated using the PERISCOPE and COMMUNITY CARE platforms, with timely follow-up actions to maintain a safe and compliant work environment.
• Support Regional and National Operations Managers with the preparation of tenders and quotations.
• Assist in maintaining compliance with ISO Certifications and related standards.
• Conduct regular site visits to ensure efficient and cost-effective delivery of contract services.
• Collaborate with the Regional Operations Manager on weekly and monthly scheduling, and communicate with People Services, the People Team, or Administrators regarding any staffing or payroll changes.

Skills and Experience which will make you stand out…

• Minimum Certificate IV in Horticulture or equivalent knowledge and experience.
• Strong physical fitness to meet the manual handling and environmental demands of the role.
• Formal leadership training and/or demonstrated experience in supervising and supporting staff.
• Practical understanding of Work Health and Safety (WHS) requirements.
• Experience in facilities management or a related field.
• Strong leadership and coordination skills.
• Commitment to inclusion and supporting people with disabilities.
• Excellent communication and problem-solving abilities.
• NDIS Worker Screening Check clearance.
• Current Australian driver’s licence and White Card.
• Working With Children Check.
• Willingness to travel across regional areas as needed.

What we offer:

• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Work-Life Balance: Enjoy the freedom that fits your lifestyle, with options that put you in control.
• Supportive Team Environment: Focus on what you do best, with strong operational support behind you every step of the way.
• Incredible Perks: From professional development, Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with a strong sense of community.
• Call to Action: Join Aruma, where your career journey and well-being are our top priorities.

About Us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Ready to make a change? Apply Now!

Please contact talent@aruma.com.au if you require further information.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.