Administration Support Officer (Laundry & Dispatch)

At Aruma, we support people with disabilities to live great lives. It's the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Aruma team.

The Employment Administration Support Officer provides essential administrative and operational support to the Commercial Laundry.

This role is responsible for delivering excellent customer service, coordinating workforce schedules, processing payroll, managing procurement, supporting account activities, and tracking compliance to ensure seamless and efficient production services.

By managing key administrative functions and supporting operational teams, this position plays a critical role in maintaining productivity, compliance, and financial accuracy across the portfolio.

A Day in the Life of an Employment Administration Support Officer...      

• Support the Production team with their administrative needs to ensure a safe, compliant, and productive work environment.
• Assist stakeholders by implementing processes and systems that improve performance, optimise resources, and enhance customer outcomes.
• Ensure accurate and timely communication across the Production Services Portfolio.
• Contribute to a positive and engaging workplace culture aligned with Aruma’s values, supporting strong team results.

Skills and Experience which will make you stand out...

• Able to remain calm under pressure and meet deadlines.
• Strong administration and time‑management skills, with the ability to prioritise tasks effectively.
• High level of computer literacy and confidence using systems and technology.
• A collaborative team player who can also work independently and deliver high‑quality work.
• Demonstrated commitment to delivering excellent customer service.
• Strong interpersonal skills with the ability to build and maintain stakeholder relationships.
• Adaptable to changing business needs, including adopting new systems and technology.
• Excellent communication and negotiation skills, with the ability to adjust style to suit different audiences.
• Knowledge of the NDIS funding model and processes.
• Understanding of the disability services sector.
• Formal leadership training (e.g., Cert IV or Diploma in Frontline Management).
• Hold or be willing to obtain a NDIS Worker Screening Check.
• Hold or be willing to obtain a Working with Childrens Check.

What we offer

• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Supportive Team Environment: Focus on what you do best, with strong operational support behind you every step of the way.
• Incredible Perks: From professional development, Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with a strong sense of community.
• Call to Action: Join Aruma, where your career journey and well-being are our top priorities.

About Us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.