• Location: Based at our Tonsley site in Adelaide’s south.
• Employment type: Full-time, ongoing position.
• Identified role: First Nations applicants with strong understanding of Elders, people and community aged care needs.

Who are we looking for?

We’re looking for a compassionate, culturally inclusive Service Partner to provide support that helps older South Australians to continue living safely and independently in their homes. You’ll use your skills to guide customers and their families through care plans, answer questions with patience and clarity, and ensure their needs are met, inclusive of any cultural elements. With a balance of empathy and accuracy, you’ll deliver customer-focused assessment, planning, and review to support our elders in achieving their goals.

What can you expect to be doing?

As a Service Partner, you will:

• Deliver quality, culturally safe care management, including care plan implementation and ongoing oversight
• Provide customer service and advocacy, supporting each customer with care monitoring, budget management, and discharge from services in line with organisational procedures and performance metrics.
• Apply a Social and Emotional Wellbeing approach: Support Elders in ways that strengthen connection to culture, community, family, and Country, while promoting independence and daily functioning through wellness and reablement practices.
• Respond promptly to customer enquiries, providing accurate information and guidance to support safe, independent living at home.
• Build strong rapport with customers, carers/families, and advocates to ensure an exceptional service experience.

 What do you need to bring?

• Must identify as First Nations and have a strong understanding of the unique challenges that First Nations Elders, people and communities face in Aged Care.
• Must provide a First Nations community reference regarding your skills, knowledge and experience in First Nations service delivery.
• Minimum Certificate III in Individual Support or equivalent relevant qualification.
• Strong understanding of the health, wellbeing, and lived experiences of First Nations people, including culturally safe and strengths-based practice.
• Demonstrated experience building trusted relationships and co-designing supports with First Nations Elders, older people, and their families.
• Ability to deliver and coordinate care in line with individual care plans, policies, and procedures.
• Strong communication and interpersonal skills, with the ability to engage respectfully both face-to-face and over the phone.
• Ability to work with initiative, meet timeframes and KPIs, and collaborate effectively with customers, families, and colleagues.
• Commitment to professional, responsive customer service and advocacy for vulnerable people.
• Working knowledge of aged care legislation, standards, and programs.

 In accordance with AnglicareSA’s First Nations Employment Strategy and pursuant to s. 65 of the Equal Opportunity Act 1984 SA, and s. 8 of the Racial Discrimination Act 1975, applications are invited from Aboriginal and Torres Strait Islander people only.

Who is AnglicareSA?

As one of SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 1,800 staff and 400 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.

What we offer:

• Flexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
• Competitive salary packaging: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
• Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included.
• Invest in yourself: Access paid study leave and up to $6,000 in financial education assistance.
• Career development: Grow your skills and progress your career with genuine opportunities across the organisation.
• Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more
• Employee Assistance Program: Get confidential support for you and your family.

*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. The suitability of different arrangements will depend on the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.

How to Apply:

To apply, simply click the “Apply” button and submit your application.

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.

For more information, please contact Lauren, Recruitment Business Partner, at lauren.haddow@anglicaresa.com.au. Please note we do not accept applications via email.

AnglicareSA is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment.

We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please visit our website for details on our Aboriginal Services.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the preliminary recruitment process. Proof of identity may be requested later in the process as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.