IT Helpdesk Officer

• Launch your IT career at one of South Australia's leading social services providers
• Generous salary packaging available - maximise your take home pay!
• Join our friendly team and support our frontline staff to serve South Australians in need

What we offer:

• Flexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
• Competitive salary packaging: Take home more with tax-free benefits, including up to $15,900 per year and an additional $2,650 tax-free each year for meals and holidays.
• Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included.
• Career development: Grow your skills and progress your career with genuine opportunities across the organisation.
• Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more
• Employee Assistance Program: Get confidential support for you and your family
• Salary Continuance Insurance: Income protection for eligible roles.

*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. The suitability of different arrangements will depend on the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.

Who are we looking for?

Do you have a qualification in IT but don’t know where to start?

Joining an IT Helpdesk is the perfect place to launch your IT career!

As our IT Helpdesk Officer, you’ll be the first point of contact for all things technical, such as resolving issues, onboarding new users, managing access, and keeping things running smoothly. You’ll work closely with our Technology & Information team to ensure every staff member has the tools and support they need to make a difference.

From troubleshooting printers to supporting cloud systems, you’ll play a key role in ensuring that behind every frontline worker is a solid, reliable IT backbone.

Join a team where purpose meets problem-solving. AnglicareSA is seeking a tech-savvy, people-focused IT Helpdesk Officer to support our amazing staff in delivering critical community services across South Australia.

Together, we change lives.

What can you expect to be doing?

• Supporting staff with IT queries across hardware, software, mobiles, printers, and network issues
• Managing service tickets via phone, email, chat or walk-ins
• Handling onboarding/offboarding and access requests
• Assisting with asset management and IT purchasing
• Escalating more complex issues where needed
• Contributing to knowledge and documentation to build tech confidence across the organisation

What do you need to bring?

• Information Technology related qualification (or equivalent experience)
• Experience in IT support, Helpdesk or Customer Service environment
• Strong understanding of Microsoft 365, Active Directory & Group Policy
• Clear, calm communication skills. You know how to talk tech without the jargon
• A love for problem solving and a proactive mindset
• Great time management and the ability to prioritise workload
• A friendly, inclusive approach that supports a positive workplace culture

Who is AnglicareSA?

AnglicareSA, South Australia's leading social services provider, empowers over 60,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives.

How to Apply:

Please click on 'Apply' and submit your application by 9.00am on Friday 10th July 2025*

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

We do not accept applications via email; for more information, please contact: Claire, Recruitment Business Partner at claire.doran@anglicaresa.com.au     

You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.

YouBelong@AnglicareSA

At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is committed to the prevention of violence against women.