Customer Engagement Partner

BENEFITS

• Purchase additional annual leave, for greater work/life balance – acquire up to 7 weeks leave per annum
• Full time employment offering job stability
• Fitness subsidies
• Private Health Care discounts
• Salary sacrificing options
• Paid parental leave
• Wellbeing programs and discounts
• Being part of a global, innovative organisation & great supportive team environment
• Flexible work arrangements

WHAT YOU'LL BE DOING

As a Customer Engagement Partner, you will support the centralised Customer Service team. You will be a key role in developing and maintaining customer service reports and day to day communications with customers to support key business areas across mining, utilities, and heavy industries.

As a key member of our positive, successful team your day will be varied and challenging. This role will require you to demonstrate your commitment to quality customer service, sound interpersonal and communication skills while taking charge to consult and influence based on your interactions with our customers and data analysis.

WHO ARE WE LOOKING FOR?

• Qualifications in Business Administration and/or equivalent qualifications
• Experience with ERP systems and/or order management systems (Syteline)
• Minimum 2 years of relevant experience in a sales / customer service environment
• Proven experience maintaining business wide reporting
• Experience in a manufacturing, electrical, technical or product based environment
• Ability to understand customer order related issues, proactively follow-up to ensure resolution and satisfaction
• Able to handle multiple tasks simultaneously and manage priorities of ongoing workload
• Excellent verbal and written communication skills
• Intermediate level experience with Microsoft Office applications

WHY AMPCONTROL?

Ampcontrol is Australia's largest privately-owned electrical engineering company leading advanced global manufacturing of award-winning innovations, products, solutions and service to the resources, infrastructure and energy sectors. For over 50 years, Ampcontrol has achieved and celebrated a growing workforce of more than 850 employees, six member companies and 30 operations worldwide. Australian owned and operated locations including New South Wales, Queensland, Victoria, South Australia, Western Australia and South-East Asia. Built on a foundation of innovation, agility and ingenuity, the talented people of Ampcontrol design and develop world-leading integrated electrical solutions and pioneering technology that makes a meaningful improvement to people's lives and communities across the globe. In short, our people do some seriously cool stuff to energise our world!

At Ampcontrol, we are united by the principles of safety, people, innovation, customer and performance. Our people and values make our business better and are at the heart of everything we do. We are committed to investing in our people and provide a supportive, healthy and safe working environment for all our employees.

If you believe you have the right skills, experience and passion for succeeding in this role, please submit your cover letter and resume for consideration via the link.

**Due to current immigration restrictions and urgency to be filled, this position is open to Australian Citizens and Permanent Residents only. It is a requirement that you are currently located in Australia.