Customer Service Officer

AMA Collision Mitcham is a spacious repair facility with a friendly team of 27 staff, completing high-quality small to medium repairs for our customers. The site offers plenty of onsite parking and is easily accessible by train. Our workshop is fully equipped with modern repair technology, including five spray booths and large work bays.

We also offer great staff facilities, including a coffee machine and a large lunchroom. Our team enjoys a supportive culture, a stable workflow, and a 5-day working week.

The Opportunity – 12-Month Contract

We have an exciting opportunity for a Customer Service Officer to join the team at AMA Collision Mitcham on a 12-month fixed-term contract.

Role Responsibilities

• Ensuring the customer area is always welcoming and professional
• Greeting customers on arrival
• Keeping customers informed about the repair process and anticipated completion dates
• Contacting customers to ensure they are satisfied with their AMA experience
• Managing telephone and email correspondence
• Supporting management with inventory tasks (parts, paint, consumables, etc.)
• Liaising with insurance providers regarding claims and repairs

About You

• Proven experience in a Customer Service role
• Highly professional, personable, and skilled at building relationships
• Strong computer abilities and confidence with systems
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• A team player who works effectively and collaboratively

Benefits

• Reward and recognition programs
• Career development and training opportunities
• Referral bonuses for recommending friends
• Discounts on parts and tools
• Uniforms provided
• 24/7 professional counselling for team members and their immediate families

We understand that people sometimes need non-standard work hours, and we’re happy to discuss flexible options within this role or similar opportunities across our business.

At AMA Group, we champion our people, because it’s our team that sets us apart and drives our success. We value individual strengths and embrace diversity to help every team member build a fulfilling career.

AMA Group is an equal opportunity employer. All qualified applicants will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

If you have the drive and talent to succeed, you’re going places with us. Apply now or call us on 03 8846 2189.