Customer Service Officer

Gemini Rockhampton's facility is the largest operational repair centre in Northern Queensland, offering a full range of repair services under one roof. With state-of-the-art facilities, including two spray booths and two Car-O-Liner systems, we’re proud to provide top-notch services with efficient process management. Our 20-strong team is growing, and we’re committed to maintaining a positive, supportive team culture.

We have an exciting opportunity for a Customer Service Officer to join our team at Gemini Rockhampton

This role will be full-time, 12-month fixed term contract covering maternity leave with an immediate start.

As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team. This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.

Apply today or call us on 07 3707 6608 for a confidential discussion

In this role, you will be responsible for:

• Providing frontline customer service to all customers who visit our site
• Keeping customers informed about the repair process and estimated completion dates for their vehicles
• Handling telephone and email correspondence professionally and efficiently
• Supporting management with inventory, including parts, paint, and consumables
• Liaising with insurance providers regarding claims and repairs

To excel in this role, you should:

• Be a great communicator – You can write well, speak confidently on the phone, and build strong relationships.
• Be a team player – While there will be times you need to work independently, collaboration with your teammates is key to success.
• Be highly organized – You can juggle multiple tasks, prioritize effectively, and ensure things get done efficiently.
• Think on your feet – If you thrive in a fast-paced environment, you will fit right in.

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.