Customer Service Officer

RMA Hallam is a spacious and well-maintained workshop, equipped to handle everything from minor repairs to major projects. Our friendly and professional team of nine includes both long-standing and newer members, all working together to deliver high-quality results. With advanced equipment including two spray booths and Car-O-Liner systems, we’re set up for success.

Our collaborative team takes pride in providing top-notch repair services. Conveniently located, the workshop offers easy access and ample on-site parking for staff.

The Opportunity

We have an exciting opportunity for Customer Service Officer to join the team at RMA Hallam

Role responsibilities

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs 

Does this sound like you?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
•  Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business. 

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places

Ready to take the next step in your career? Call us at 9796 5477 or apply today