Customer Service Officer

Permanent Role | Monday to Friday | No Weekends!

About AMA Collision Osborne Park

We’re a close-knit, highly skilled collision repair workshop with a team of 25 professionals. Our state-of-the-art facility is equipped with the latest tools and technology, giving you everything you need to excel in your work.

Our spacious workshop provides plenty of room for you to do your best work, while a steady, consistent flow of projects ensures job stability. Plus, as part of the larger AMA Group – AMA Collision, we offer long-term career growth opportunities.

The Opportunity

We are on the lookout for a Customer Service Officer to join our dynamic team at AMA Collision Osborne Park. This is a fantastic opportunity for an experienced customer service professional to support our team and assist in the smooth operation of the workshop, providing vital administrative & invoicing support, and keeping our customers updated throughout the repair process.

Key Responsibilities:

• Create a welcoming, customer-friendly environment
• Greet customers upon arrival and provide an exceptional service experience
• Keep customers informed about the status of their vehicle repairs and anticipated completion dates
• Contact customers post-repair to ensure satisfaction with their experience
• Manage phone and email communications with customers
• Assist management with inventory management (parts, paint, consumables)
• Liaise with insurance companies regarding claims and repairs

Does This Sound Like You?

• Proven experience in a customer service role
• Friendly, professional, and skilled at building relationships
• Strong computer and systems knowledge
• Excellent verbal and written communication skills
• Ability to meet tight deadlines and manage multiple tasks
• A team player who can collaborate effectively

Benefits:

• Career development and ongoing training opportunities
• Employee recognition and rewards
• Referral bonus for recommending friends to join the team
• Discounts on parts and tools
• Provided uniforms
• Access to 24/7 professional counselling services for you and your immediate family

How to Apply:

Click "Apply Now".

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.