Customer Service Officer

Join our dynamic, family-oriented team at Gemini Mitchell, a large repair shop with a strong sense of community and a diverse, progressive environment. With a team of 22 supportive colleagues, you'll receive full management backing and enjoy opportunities for growth, stability, and long-term security as part of the wider AMA Group.

Location: Conveniently located near the Canberra Light Rail and easily accessible from the north side.

The Opportunity

We’re looking for a passionate and customer-focused Customer Service Officer to join our team on a permanent basis.

As a Customer Service Officer, you will play a key role in supporting our team and managers with administrative duties while keeping our customers updated about their vehicle repairs. Training will be provided.

• Permanent Position
• Monday to Friday, 40 hours per week
• Hours: 8:00 AM – 4:30 PM
• Training provided

Role Responsibilities:

• Ensure a welcoming and customer-friendly environment
• Greet customers upon arrival and assist with inquiries
• Keep customers informed about the repair process and anticipated completion dates
• Follow up with customers to ensure satisfaction with the AMA experience
• Manage phone and email correspondence
• Support management with inventory control (parts, paint, consumables, etc.)
• Liaise with insurance providers regarding claims and repairs

How to Apply:

Ready to join a supportive and thriving team? Apply today or call us at 02 6241 4888 to learn more.

We look forward to hearing from you!

 Does this sound like you?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
•  Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.