Customer Service Officer

Customer Service Officer – Gemini Wacol (Brisbane)

Permanent Role | Monday to Friday | No Weekends!

About Gemini Wacol

Located just off the Ipswich Motorway in Brisbane’s western corridors, Gemini Wacol is a well-established repair shop. As part of the wider AMA Group you will be provided with ample career progression and long-term employment. With a dedicated team of 26, we operate out of a modern, fully-equipped facility that includes top-tier welders and side-loading spray booths.

The Opportunity

We are on the lookout for a Customer Service Officer to join our dynamic team at Gemini Wacol.

This is a fantastic opportunity for an experienced customer service professional to support our team and assist in the smooth operation of the workshop, providing vital administrative, invoicing support, and keeping our customers updated throughout the repair process.

Permanent position, day shift. 7.30am - 4.30pm.

Key Responsibilities:

• Create a welcoming, customer-friendly environment
• Greet customers upon arrival and provide an exceptional service experience
• Keep customers informed about the status of their vehicle repairs and anticipated completion dates
• Contact customers post-repair to ensure satisfaction with their experience
• Manage phone and email communications with customers
• Assist management with inventory management (parts, paint, consumables)
• Liaise with insurance companies regarding claims and repairs

Does This Sound Like You?

• Proven experience in a customer service role
• Friendly, professional, and skilled at building relationships
• Strong computer and systems knowledge
• Excellent verbal and written communication skills
• Ability to meet tight deadlines and manage multiple tasks
• A team player who can collaborate effectively
• Full appropriate Australian working rights

Benefits:

• Career development and ongoing training opportunities
• Employee recognition and rewards
• Referral bonus for recommending friends to join the team
• Discounts on parts and tools
• Provided uniforms
• Access to 24/7 professional counselling services for you and your immediate family

How to Apply:

Click "Apply Now" and we will be in contact for a confidential discussion

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.